Real Estate Client Experience

Terry Vehrs ~ Windermere Real Estate; Edmonds (WA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Job summary

Terry Vehrs ~ Windermere Real Estate is seeking a Real Estate Client Experience, Events & Marketing Coordinator to own the client experience: warmth, follow-through, thoughtful touches, events, and brand support that make clients feel cared for. This role protects the machine while you protect the feeling.

You'll plan events, coordinate vendors, manage outreach rhythms, and ensure a smooth, classy on-site experience, all while supporting legacy branding and client communications.

Qualifications

• Experience in event planning or logistics coordination.
• Proficient in Canva or Adobe Suite.
• Strong multi-project management and communication skills.
• Real estate or client-facing service background preferred.

Responsibilities

• Plan and execute client appreciation events, open houses, and community moments.
• Coordinate vendors, RSVPs, timelines, budgets, and on-site flow.
• Back up operations during busy periods with follow-ups and scheduling.
• Maintain brand consistency across platforms and craft thoughtful client touches.

Skills

Event planning

Project management

Canva

Adobe Suite

CRM familiarity

Tools

kvCORE

Follow-Up Boss

Canva

Adobe Suite

Job description

Real Estate Client Experience, Events & Marketing Coordinator The Role Our operations lead (Julie) runs the transaction and logistics engine — she’s excellent, and she’s covered. What we need next is someone who owns the client experience: the warmth, the follow-through, the thoughtful touches, the events, and the brand support that makes people say: "Dang… they really care." This is not a transaction coordinator role. This is experience + energy + brand support. Julie protects the machine. You protect the feeling. Responsibilities:

What You’ll Actually Do

Client Experience ("Care Bear" Energy — for Real)

• Run client care systems: gifts, handwritten notes, home anniversaries, milestone celebrations, and "just because" touches
• Keep the database warm with thoughtful outreach rhythms so no one slips through the cracks after closing
• Track client engagement and suggest ways to improve the experience over time
• Turn great moments into repeatable systems — without making it feel robotic

Events (The Fun Part That Still Needs Precision)

• Plan and execute client appreciation events, open houses, pop-bys, and community moments
• Coordinate vendors, RSVPs, timelines, budgets, and on-site flow
• Be the on-site point person during events — making sure everything runs smoothly and classy

Operations Support & Vendor Coordination

• Back up Julie with overflow operational tasks during busy periods — follow-ups, scheduling, and transaction support when needed
• Coordinate repair vendors on behalf of clients: get bids, schedule work, track progress, and see it through to completion
• Manage project timelines for client repairs and improvements, keeping all parties informed and on track
• Produce simple reports and tracking logs so Terry always knows where things stand — no surprises
• Think ahead: anticipate what’s coming next, flag potential problems before they happen, and come ready with solutions

Marketing Support (Sharp, Not Director-Level)

• Design simple, clean assets using Canva or Adobe Suite (event flyers, social graphics, email newsletters)
• Schedule and organize social posts and email campaigns
• Partner with Terry on creative ideas so he can stay focused on clients and big-picture work
• Help maintain brand consistency across platforms

What You Will NOT Be Doing

• You will not own core transaction coordination — that’s Julie’s domain
• You will not be the primary operations hub — but you will step in and support when volume spikes

Who This Is Perfect For

• Warm but organized — you can hug people and run a spreadsheet
• Naturally thoughtful — you remember details others miss
• The person who makes events feel smooth, not stressful
• Creative but practical — you have ideas, and you follow through on them
• Proud of your work, but not needy for the spotlight
• The kind of teammate who says, "I’ve got it," and truly does
• A planner who thinks two steps ahead — for Terry, for clients, for the whole team

Qualifications

What We’re Looking For

You Have Experience With:

• Event planning or logistics coordination (big or small — quality matters more than scale)
• Basic design tools: Canva, Adobe Suite, or similar
• Managing multiple projects and priorities at once
• Clear written and verbal communication

Nice to Have:

• Real estate or client-facing service background
• Familiarity with CRM systems (kvCORE, Follow-Up Boss, or similar)
• Light photo or video editing experience

Personality Fit:

• Organized but relational
• Detail-oriented but warm
• Creative but structured
• Proactive, not reactive — you see what’s coming and get ahead of it

Why You Might Want This Job

• Work alongside a highly respected, long-established agent with 40+ years of community roots and a strong reputation
• Bring ideas to the table and actually see them implemented — this team moves fast
• Create experiences people remember and get thanked for
• Use AI tools and modern systems to work smarter — this team embraces technology to stay ahead
• Grow into a bigger role as the business expands (events leadership, marketing leadership, or both)

What You’ll Actually Do

Client Experience ("Care Bear" Energy — for Real)

• Run client care systems: gifts, handwritten notes, home anniversaries, milestone celebrations, and "just because" touches
• Keep the database warm with thoughtful outreach rhythms so no one slips through the cracks after closing
• Track client engagement and suggest ways to improve the experience over time
• Turn great moments into repeatable systems — without making it feel robotic

Events (The Fun Part That Still Needs Precision)

• Plan and execute client appreciation events, open houses, pop-bys, and community moments
• Coordinate vendors, RSVPs, timelines, budgets, and on-site flow
• Be the on-site point person during events — making sure everything runs smoothly and classy

Operations Support & Vendor Coordination

• Back up Julie with overflow operational tasks during busy periods — follow-ups, scheduling, and transaction support when needed
• Coordinate repair vendors on behalf of clients: get bids, schedule work, track progress, and see it through to completion
• Manage project timelines for client repairs and improvements, keeping all parties informed and on track
• Produce simple reports and tracking logs so Terry always knows where things stand — no surprises
• Think ahead: anticipate what’s coming next, flag potential problems before they happen, and come ready with solutions

Marketing Support (Sharp, Not Director-Level)

• Design simple, clean assets using Canva or Adobe Suite (event flyers, social graphics, email newsletters)
• Schedule and organize social posts and email campaigns
• Partner with Terry on creative ideas so he can stay focused on clients and big-picture work
• Help maintain brand consistency across platforms

What You Will NOT Be Doing

• You will not own core transaction coordination — that’s Julie’s domain
• You will not be the primary operations hub — but you will step in and support when volume spikes

Who This Is Perfect For

• Warm but organized — you can hug people and run a spreadsheet
• Naturally thoughtful — you remember details others miss
• The person who makes events feel smooth, not stressful
• Creative but practical — you have ideas, and you follow through on them
• Proud of your work, but not needy for the spotlight
• The kind of teammate who says, "I’ve got it," and truly does
• A planner who thinks two steps ahead — for Terry, for clients, for the whole team

Compensation:
$65,000-$75,000 per year