Real Estate Agent Retention Specialist

News Corp; Scottsdale (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Realtor.com in Scottsdale, AZ is seeking a skilled Retention Account Specialist to engage with real estate professionals and reinforce the value of our advertising products. You will handle calls from agents and brokers, working to keep accounts active and satisfied.

This entry-level role offers growth opportunities within a collaborative, in‑person culture. You will coordinate with Sales Management and Digital Sales teams to resolve issues, process extensions, credits, and discounts as needed.

Qualifications

• Bachelor’s Degree required and 2+ years related experience.
• 3-5 years professional experience.
• High tolerance for engaging with dissatisfied clients.
• Familiarity with advertising products and services.
• Familiarity with Salesforce preferred.
• Knowledge of Excel and Google Mail.
• Work cross-functionally with sales, support, collections and accounting to retain relationships.
• Trouble-shoot and resolve customer service issues.
• Meet deadlines and work well under pressure.
• Multi-task and set priorities.
• Leverage established negotiation tactics and de-escalate customer frustration.
• Build rapport quickly and often.

Responsibilities

• Handle account retention on assigned realtor.com accounts.
• Take inbound and make outbound calls to agents daily.
• Re-build value in Realtor.com solutions for agents requesting to cancel their services.
• Offer consistent communication and timely resolution for agents.
• Resolve retention issues on agent and broker accounts.
• Meet or exceed minimum retention goals.
• Meet or exceed a minimum outbound call requirement.
• Engage customers with the highest level of respect and integrity.

Skills

Account retention

Cold/phone outreach

Relationship building

Negotiation

Education

Bachelor’s Degree

Tools

Salesforce

Excel

Gmail/Google Mail

Job description

Realtor.com in Scottsdale, AZ is seeking a skilled Retention Account Specialist to engage with real estate professionals and reinforce the value of our advertising products. You will handle calls from agents and brokers, working to keep accounts active and satisfied.

This entry-level role offers growth opportunities within a collaborative, in‑person culture. You will coordinate with Sales Management and Digital Sales teams to resolve issues, process extensions, credits, and discounts as needed.