Ready-Mix Concrete Dispatch Coordinator

New Enterprise Stone & Lime Co., Inc.; Bethlehem (Northampton County); On-site; USD 40,000 - 60,000; Full time

Job summary

New Enterprise Stone & Lime Co., Inc (NESL) in the Allentown area is seeking a Ready-Mix Concrete Dispatcher to manage customer orders, schedule deliveries, and coordinate truck movements to ensure on-time delivery of concrete to sites. This role requires strong communication and organizational skills, plus knowledge of concrete production and delivery processes.

The Dispatcher will process orders, verify pricing, assist with invoicing, assign trucks, and monitor real-time truck locations.

Qualifications

• Experience in transportation, customer service and dispatching preferred.
• Knowledge of aggregate products, specs, and delivery schedules preferred.
• Understanding of transportation laws and DOT regulations, including hours of service and weight restrictions preferred.
• Ability to read road maps and identify trucking routes.
• Knowledge of trucks accessories and usages and applications for each preferred.
• Ability to make quick decisions and solve problems based on factual information.
• Proficiency in Microsoft Office, Apex, Five Cubits and Command Track preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

Responsibilities

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers.
• Assign trucks to specific orders based on delivery needs and product type.
• Dispatch trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintain close communications with drivers to provide instructions, updates, and support during deliveries.
• Act as the primary contact between customers, production teams, sales, and drivers; address inquiries and resolve issues.
• Monitor truck locations in real-time to identify deviations from routes or schedules.
• Collaborate with internal teams to allocate trucks and maximize daily utilization.
• Ensure trucking operations comply with laws, safety regulations and company policies.
• Handle unexpected challenges by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance and customer feedback.
• Cross-train in Customer Service & Transportation; provide backup to team members.

Skills

Transportation & dispatching

Customer service

Communication

Problem solving

Route planning

Microsoft Office

Attention to detail

Team player

Time management

Flexibility under pressure

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Apex

Five Cubits

Command Track

Job description

New Enterprise Stone & Lime Co., Inc (NESL) in the Allentown area is seeking a Ready-Mix Concrete Dispatcher to manage customer orders, schedule deliveries, and coordinate truck movements to ensure on-time delivery of concrete to sites. This role requires strong communication and organizational skills, plus knowledge of concrete production and delivery processes.

The Dispatcher will process orders, verify pricing, assist with invoicing, assign trucks, and monitor real-time truck locations.