Dispatcher

New Enterprise Stone & Lime Co., Inc.; Bethlehem (Northampton County); On-site; USD 40,000 - 60,000; Full time

Job summary

New Enterprise Stone & Lime Co., Inc (NESL) in the Allentown area is seeking a Ready-Mix Concrete Dispatcher to manage customer orders, schedule deliveries, and coordinate truck movements to ensure on-time delivery of concrete to sites. This role requires strong communication and organizational skills, plus knowledge of concrete production and delivery processes.

The Dispatcher will process orders, verify pricing, assist with invoicing, assign trucks, and monitor real-time truck locations.

Qualifications

• Experience in transportation, customer service and dispatching preferred.
• Knowledge of aggregate products, specs, and delivery schedules preferred.
• Understanding of transportation laws and DOT regulations, including hours of service and weight restrictions preferred.
• Ability to read road maps and identify trucking routes.
• Knowledge of trucks accessories and usages and applications for each preferred.
• Ability to make quick decisions and solve problems based on factual information.
• Proficiency in Microsoft Office, Apex, Five Cubits and Command Track preferred.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

Responsibilities

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers.
• Assign trucks to specific orders based on delivery needs and product type.
• Dispatch trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintain close communications with drivers to provide instructions, updates, and support during deliveries.
• Act as the primary contact between customers, production teams, sales, and drivers; address inquiries and resolve issues.
• Monitor truck locations in real-time to identify deviations from routes or schedules.
• Collaborate with internal teams to allocate trucks and maximize daily utilization.
• Ensure trucking operations comply with laws, safety regulations and company policies.
• Handle unexpected challenges by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance and customer feedback.
• Cross-train in Customer Service & Transportation; provide backup to team members.

Skills

Transportation & dispatching

Customer service

Communication

Problem solving

Route planning

Microsoft Office

Attention to detail

Team player

Time management

Flexibility under pressure

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Apex

Five Cubits

Command Track

Job description

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Allentown area Ready-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes. Ready-Mix Concrete Dispatcher is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies.

Dispatcher - What Will You Do?

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
• Assigns trucks to specific orders based on delivery needs and product type.
• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.
• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
• Collaborates with internal team to allocate trucks and maximize daily truck utilization.
• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
• Performs other duties as assigned.

Requirements - Who Are We Looking For?

• Proven experience in transportation, customer service, and dispatching experience preferred.
• Knowledge of aggregate products, specifications, and delivery schedules preferred.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.
• Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
• Knowledge of trucks accessories and usages, and applications for each preferred.
• Proven ability to make quick decisions and problem-solve based on factual information.
• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
• Basic knowledge of product offering purpose, and properties.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
• Ability to work independently but as part of a team concept.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

Why Apply?

• Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
• Career Growth - We pride ourselves in developing coworkers and promoting from within.
• Stable Industry - Our materials are in high demand year over year.