Ready-Mix Concrete Dispatcher

New Enterprise Stone & Lime Co.; Pennsylvania; On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k

Vacation

Life Insurance

Job summary

New Enterprise Stone & Lime Co., Inc. in Harrisburg, PA is seeking a Ready-Mix Concrete Dispatcher to support our Ready-Mixed Concrete operations.

You will manage customer orders, schedule deliveries, and coordinate truck movements to ensure on-time service to construction sites. This role requires strong communication, organization, and knowledge of concrete production and delivery processes, with a focus on safety and customer satisfaction.

Qualifications

• Experience in transportation, customer service, and dispatching preferred.
• Knowledge of aggregate products, specifications, and delivery schedules preferred.
• Understanding of transportation laws and DOT regulations, including hours of service on state and federal highways preferred.
• Ability to read road maps, identify trucking routes, and working knowledge of service areas.
• Knowledge of trucks accessories and usages, and applications for each preferred.
• Proven ability to make quick decisions and problem-solve based on factual information.
• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
• Basic knowledge of product offering purpose, and properties.

Responsibilities

• Receive and process ready-mix concrete orders via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
• Assigns trucks to specific orders based on delivery needs and product type.
• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.
• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
• Collaborates with internal team to allocate trucks and maximize daily truck utilization.
• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
• Performs other duties as assigned.
• Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.
• Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.
• Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.
• Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.
• Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.
• Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

Skills

Transportation experience

Dispatching experience

Customer service experience

Knowledge of aggregate products

Understanding of DOT regulations

Microsoft Office Suite

Strong communication

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Apex

Five Cubits

Command Track

Job description

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Harrisburg area Ready-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes. Ready-Mix Concrete Dispatcher is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies.

Ready-Mix Concrete Dispatcher - What Will You Do?

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
• Assigns trucks to specific orders based on delivery needs and product type.
• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.
• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
• Collaborates with internal team to allocate trucks and maximize daily truck utilization.
• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
• Performs other duties as assigned.

Oil Delivery Operations - Additional Responsibilities

• Schedule and dispatch residential and commercial oil deliveries based on customer priority, delivery windows, and route efficiency.
• Monitor fuel levels, degree days, and usage data to proactively schedule automatic and will-call deliveries.
• Communicate delivery details, access instructions, and safety considerations to oil delivery drivers.
• Respond to customer inquiries regarding oil usage, delivery timing, pricing, and emergency or same-day delivery requests.
• Ensure oil delivery operations comply with company procedures, safety standards, and applicable regulatory requirements.
• Address delivery exceptions such as blocked access, weather impacts, equipment issues, or missed deliveries, and communicate resolutions to customers promptly.

Requirements - Who Are We Looking For?

• Proven experience in transportation, customer service, and dispatching experience preferred.
• Knowledge of aggregate products, specifications, and delivery schedules preferred.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways preferred.
• Ability to read road maps, identify trucking routes, and working knowledge of assigned geographical service areas.
• Knowledge of trucks accessories and usages, and applications for each preferred.
• Proven ability to make quick decisions and problem-solve based on factual information.
• Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track preferred.
• Basic knowledge of product offering purpose, and properties.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work.
• Ability to work independently but as part of a team concept.
• Excellent communication and interpersonal skills.
• High School Diploma or GED required.

Why Apply?

• Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc.
• Career Growth - We pride ourselves in developing coworkers and promoting from within.
• Stable Industry - Our materials are in high demand year over year.