Reading Room Specialist, Radiology

UPMC; Pittsburgh (Allegheny County); On-site; USD 36,000 - 56,000; Full time

Job summary

UPMC Reading Room is seeking a Reading Room Specialist to support radiologists and staff in a fast-paced hospital environment in Pittsburgh.

You will manage communications, organize reading room operations, and ensure exams are dictated within 24 hours, while delivering compassionate patient care and upholding privacy and quality standards.

Qualifications

• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a high-volume hospital setting.
• Respect patient privacy and maintain dignity.
• Collaborate effectively with radiologists and clinicians.

Responsibilities

• Coordinate imaging-related requests and ensure timely dictation of exams.
• Maintain organized reading room and patient files.
• Provide clear, concise communication with the healthcare team.
• Support department operations and teamwork to improve service quality.
• Handle difficult patient situations with empathy and professionalism.

Skills

Communication

Attention to detail

Teamwork

Patient care

Healthcare setting

Job description

We're looking for a Reading Room Specialist to join our growing team! This position is responsible for managing incoming communications, coordinating imaging-related requests, supporting radiologists and clinical staff, and maintaining efficient department operations. Successful candidates will possess strong communication skills, exceptional attention to detail, and the ability to thrive in a collaborative, high-volume healthcare setting. If you enjoy solving problems, helping others, and contributing to quality patient care.

Purpose

Maintain operations in the radiology reading areas. Provide an organized work area in the reading room. Ensure that the radiologist's needs are met and ensure all radiology exams are dictated within twenty-four hours.

Responsibilities

• Build trust by offering helpful information or solutions to real or potential conflicts/problems respectfully, avoiding blame.
• Manage difficult or emotional customer situations and responds promptly to customer needs.
• Prioritize and organize multiple duties in a constantly changing environment.
• Available for duty according to department guidelines for unscheduled absences, punctuality and manpower requirements.
• Perform job functions thoroughly and accurately.
• Solicit questions to ensure understanding in a manner that preserves the patient's dignity.
• Seek increased responsibilities.
• Develop teamwork.
• Communicate effectively and concisely with all members of the healthcare team, verbally and in writing.
• Participate in quality improvement activities.
• Manage difficult or emotional customer situations and responds promptly to customer needs.
• Articulate an understand patient's situation/concerns using empathic statements.
• Demonstrate flexibility.
• Exhibit tact, consideration and tolerance for interpersonal differences.
• Maintain all radiology files in an organized manner.
• Communicate effectively and concisely with all members of the healthcare team, verbally and in writing.
• Accept and support change.
• Exhibit objectivity and openness to other views, accept criticism and feedback.
• Listen to, and address the patient's concerns.
• Communicate clearly avoiding jargon and insider terms.
• Maintain appropriate non-verbal's and speak in a welcoming and caring tone.
• Maintain the operations and organization of the reading room including protocol preparation, previous comparison film retrieval, tracking of all patient files.
• Ensure the availability of files requested by all healthcare team customers.
• Successfully manage competency demands.
• Cooperate with other members of the healthcare team.
• Display commitment to service improvement.
• Exhibit sound and accurate judgment.
• Actively seek service recovery solutions that resolve customer complaints and communicate each occurrence with the supervisor.
• Exhibit good listening skills.
• Display positive outlook and pleasant demeanor.
• Establish and maintain effective working relationships with patients, family members, physicians, and staff.
• Put success of team above own interests.
• Look continually for opportunities to improve processes and systems.
• Undertake self-development activities.
• Make decisions based on situational assessment.
• Demonstrate clinical competency.
• Provide films or CD for customers or healthcare team via Stentor.
• Contribute to building a positive team spirit by assisting co-workers and offering assistance on an ongoing basis.
• Demonstrate interpersonal skills.
• Establish and maintain an atmosphere of caring and support for patients, visitors, medical staff and co-workers.
• Provide service excellence in all areas.