Reading Room Assistant

Bayhealth; Dover (DE); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) plan match

Health/Dental/Vision

Disability & life ins

On-site child care

Educational reimbursement

FSA programs

Voluntary benefits

Job summary

Bayhealth Medical Center in Dover, DE, seeks a Reading Room Assistant to support radiologists by communicating STAT and critical findings to providers, ensure accurate documentation in the EMR, and help maintain efficient workflow across the diagnostic imaging team.

This full-time role at the Kent Campus offers competitive benefits, daily shifts Day/Evening, and requires a high school diploma or GED plus at least 6 months of medical records experience; proficiency with EMR and PACS, strong

Qualifications

• High School Diploma or GED required.
• Minimum 6 months medical records office experience.
• Experience with EMR and PACS preferred.

Responsibilities

• Communicate STAT and designated patient findings to providers and nursing staff.
• Document communications in the EMR via STAT, Fax, and Critical Finding lists.
• Handle Hold & Call instructions and transfer patients per provider guidance.
• Collaborate with radiologists, care teams, and technologists to maintain workflow.
• Monitor the PACS worklist to ensure in-house radiologist cases are prioritized.
• Provide primary phone support for radiologists contacting physicians and external sites.
• Proficient in EMR, PACS, and electronic communications; ensure transfers are correct.
• Assist with File room duties and deliver records within the hospital.
• Support tumor board presentations and daily QC checks on mammography workstations.
• Perform other duties as assigned within scope.

Skills

Communication

EMR proficiency

PACS system

Phone support

Teamwork

Education

High School Diploma or GED

Tools

PACS system

EMR system

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand‑alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Day/ Evening

SALARY RANGE: 16.57 - 24.86 HOURLY

General Summary

The Diagnostic Imaging Reading Room Assistant works under the direction of the Diagnostic Imaging Senior manager. The Reading Room Assistant is a key component to the Diagnostic Imaging Department, with their primary responsibility being support to the radiologists in the communication of STAT and Critical findings to the ordering providers and appropriate clinical staff.

Responsibilities

• Effectively communicates STAT and designated patient findings to the ordering or covering providers. Communicates Critical results to designated nursing staff for current in‑patient studies.
• Ensures proper documentation of communications in the patient’s EMR via the STAT, Fax, and Critical Finding worklists. This documentation must be complete, accurate, and be supportive for any potential legal investigation regarding appropriate patient care.
• Appropriately handles Hold & Call patients by conveying ordering provider instructions or safely transferring the patient to the designated location based on the ordering provider’s instructions.
• Work closely with the radiologists, care team providers, and technologists by ensuring a smooth and efficient workflow.
• Monitor the PACS worklist by ensuring that only cases designated for the in‑house radiologists are on this list, ensuring efficiency and productivity for this group.
• Provide primary phone support for the radiologists for contacting physicians and outside customers; including handling calls for radiologists working at multiple outside locations.
• Is proficient in the use of the hospital EMR, PACS system and all electronic communication tools available. Ensures that all electronic transfers of patient results are successful and can identify/correct any incorrect provider demographics, ensuring successful future communications
• Provides help with File room duties to transfer images for continuing care purposes and deliver records to requested areas within the hospital.
• Manage multiple weekly worklists for tumor board presentations.
• Completes and documents daily QC checks for in‑house mammography workstation.
• All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED ;
• Credential(s):
• Experience: Required: 6 months medical record office experience

Preferred Education, Credential(s) and Experience

• Education:
• Credential(s):
• Experience: