Service Line Registrar

Bayhealth; Dover (DE); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Generous Paid Time Off

Matching 401(k)/403(b) Plans

Health, Dental, and Vision benefits

On Site Child Care

Educational Reimbursement

Flex Spending Accounts

Voluntary Benefits including Critical

Job summary

Bayhealth Medical Center is seeking a Registration professional at the Kent Campus in Dover, DE. The role focuses on accurate patient registration, insurance verification, and efficient front-end operations to support reimbursement and patient flow.

Must have a High School Diploma or GED with at least 1 year of customer service experience; healthcare office experience is preferred. On-site role with day shifts and a competitive benefits package is offered.

Qualifications

• High School Diploma or GED required.
• 1 year in a customer service role required.
• Previous experience in a medical office setting preferred.

Responsibilities

• Identify patient using two-factor identification per EMTALA rules.
• Complete registration accurately following department processes and verify demographic and insurance information.
• Obtain current copies of insurance cards and photo IDs; verify insurance via payer websites or phone.
• Enter accurate diagnosis and procedure codes; ensure pre-authorizations are obtained.
• Perform point-of-service collections and discuss copays, deductibles, and coinsurance with patients.
• Schedule appointments and assist with referrals and insurance approvals as needed.
• Maintain patient flow and complete reception duties per policies.
• Handle disaster and mass casualty registrations when required.
• Assist in communications during shift changes and trauma/anonymous registrations.

Skills

Customer service

Insurance verification

Two-factor identification

Education

High School Diploma or GED

Tools

Epic

Payer websites

Job description

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware’s healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand!

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

• Generous Paid Time Off and Paid Holidays
• Matching 401(k)/403(b) Plans
• Excellent Health, Dental, and Vision
• Disability and Life Insurance options
• On Site Child Care
• Educational Reimbursement
• Health Care and Dependent Care Flex Spending Accounts
• Plus, an array of Voluntary Benefits to include Critical Care Coverage and more!

Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 17.40 - 26.10 HOURLY

General Summary

The Registrar collects accurate demographic and financial information critical to the success of the hospital’s reimbursement, while maintaining compliance with applicable regulatory requirements including, but not limited to: CMS, Joint Commission, HIPAA and EMTALA. Must have working knowledge of medical insurance and be able to articulate information in a clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel and physicians. Orders tests and assigns the preliminary procedure codes. May also assist the supervisor with reports and other designated projects or assignments. EMTALA = Emergency Medical Treatment & Labor Act

Responsibilities

• Identifies the patient using two factor identification. Complies with EMTALA regulation when creating the quick registration account.
• Timely and precise completion of each registration, following all department processes and procedures. Must verify that all demographic and insurance information is accurate; utilizes Epic, payer websites or telephone for insurance verification. Completes assigned work queues to resolve errors and communicates error trends to management. Obtain current copies of insurance cards and photo identification. As appropriate, completes Medicare Secondary Payer questionnaire without errors to support compliance with CMS policies. Advanced Beneficiary process must be completed accurately when appropriate based on pre-established guidelines.
• Ensure all pre-authorizations are obtained prior to service, as applicable. Notify supervisor of any insurance authorization issues.
• Ensure all diagnosis codes and procedure codes are entered correctly.
• Perform point of service collections. Responsible for meeting monthly collection goals, having financial conversations with patients as it relates to their copays, deductibles and coinsurance amounts. Follows cash drawer balancing procedure, as appropriate, reconciles payments against deposit totals.
• Scheduling (as applicable) – may need to schedule appointments, following procedures and protocols. Assist patients with referral needs in obtaining additional appointments with specialists, and insurance approval authorization for additional visits.
• Patient flow (as applicable) - maintain efficient patient flow in the registration and check-in process. Accurately complete reception duties in accordance with policies.
• Completes the reschedule work queue, new patient referral workque, outgoing referrals and testing.
• Emergency Departments Follows protocol for Trauma and Anonymous patient workflows. Follows the Mark for Merge process when duplicate accounts are identified or created at the time of registration. Lead shift change communication properly handing off in process registrations. Communicates status of Trauma and Anonymous patient registrations
• Responds to disaster and mass casualty situations following disaster procedures, including the registration process for unidentified patients, using the patient tracking log and registering patients with disaster tags. At Smyrna, perform modified duties of the ED Unit Secretary communicating alerts to the respective providers and transportation services
• All other duties as assigned within the scope and range of job responsibilities.

Required Education, Credential(s) and Experience

• Education: High School Diploma or GED ;
• Credential(s): None Required
• Experience: Required: One year in a customer service role. Preferred: Previous experience in a medical office setting.

Preferred Education, Credential(s) and Experience

• Education: Associate Degree Associate Degree Business Related field
• Credential(s): Certified Healthcare Access Associate
• Experience:

To view a full list of all open position at Bayhealth, please visit:

https://apply.bayhealth.org/join/