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North Wales Housing; United States; Remote; USD 32,000 - 39,000; Full time

Benefits offered by this job

Disability Confident

Job summary

North Wales Housing is seeking a Housing Support Officer (Agile) to contribute to a person-centred, trauma-informed support service in line with NWH standards and stakeholder requirements. The role is remote with full-time hours and a starting salary of £26,551 per year.

You will report to the Supported Housing Manager and work to ensure building safety, respond to incidents, maintain records, assist clients with housing and benefits, and run engagement activities to promote social inclusion

Qualifications

• Deliver a person-centred, trauma-informed support service in line with NWH standards and stakeholder requirements.
• Ensure safety of building and residents and respond to incidents.
• Maintain accurate records and hand over to staff as appropriate.
• Assist clients with housing and benefits claims.
• Promote social inclusion through engagement activities.

Responsibilities

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with incidents; liaising with staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

Job description

Reporting to the Supported Housing Manager, you’ll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

Proud member of the Disability Confident employer scheme

Housing Support Officer (Agile)

Company: North Wales Housing

Salary: from £26,551 a year

Hours: Full-time

Working pattern: Remote

Job type: Permanent

Posting date: 1 Oct 2026

Closing date: 13 Oct 2026

Summary

Reporting to the Supported Housing Manager, you’ll be responsible for contributing towards the delivery of a person-centred trauma informed support service within the standards and requirements of NWH, commissioners, funders, and stakeholders.

• Ensuring the safety of the building and residents
• Acting as first point of call to deal with any incidents appropriately, contacting and liaising with NWH staff, emergency services, voluntary and statutory agencies
• Keeping accurate records as required and handing over to staff as appropriate
• Assisting clients with claims for housing and associated benefits
• Providing a range of engagement and involvement activities to promote social inclusion amongst clients

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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