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North West Ambulance Service; Town of Bolton (NY); On-site; USD 61,000 - 81,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking an experienced PTS Operations Manager to lead the Patient Transport Service management team in Greater Manchester (east 2), based at Whitefield station. The role requires strong operational leadership, a NHS context understanding, and a track record of delivering high-quality, safe, patient-focused transport services.

You will manage Team Leaders, Ambulance Care Assistants and volunteers, ensure performance targets are met, and foster local

Qualifications

• Knowledge of NHS and local context.
• Evidence of ongoing personal development and excellent communication skills.
• Experience in an operational environment with visible leadership.

Responsibilities

• Manage staff in PTS operations and ensure safe, high-quality transport services.
• Develop and maintain local collaboration and stakeholder engagement.
• Lead and supervise Team Leaders, Ambulance Care Assistants and volunteers; manage risks.

Skills

Leadership

Operational management

Communication

Education

Management/leadership qualification

Job description

PTS Operations Manager | North West Ambulance Service NHS Trust

Please note:this post is currently employed by North West Ambulance Service (NWAS). Applicants should be aware that subject to the completion of the statutory consultation process, this role is intended to transfer to a new employer under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) with effect from 31 March 2027. Should you be appointed to this post before the transfer date, your employment is expected to transfer automatically to the new employer on 31 March 2027, with your continuity of service and existing terms and conditions of employment protected in accordance with the TUPE Regulations.

An opportunity has arisen for a highly motivated and flexible individual to join the Patient Transport Service (PTS) management team. The position is in Greater Manchester (east 2) with the base being Whitefield station, on a full-time and permanent basis.

The successful candidate will work as part of a team of PTS Operational Managers with responsibility for the effective management of the staff in PTS operations, ensuring the provision of a first-class PTS.

Applicants should havedeveloped knowledge of the NHS and local context, and hold a recognised management/leadership qualification or suitable relevant experience. Applicants should be able to evidence ongoing personal development and have excellent communication skills.

Applicants should have experience of workingin an operational environment and have a highly developed and visible leadership style.

Accountable for the provision of transport services to patients travelling for non-urgent and non-emergency treatment within a specified area, ensuring all operational resources employed in the delivery of the service are clinically appropriate to patient needs, ensuring that standards of patient and staff safety are adhered to, and that quality and performance targets are met.

The PTS Operations Manager will ensure the development and maintenance of strong local collaborative working and stakeholder engagement with senior managers across organisational boundaries, and the effective management of the local reputation to ensure ongoing deliverability and sustainability of the service.

The PTS Operations Manager will be directly responsible for the effective management and visible leadership of Team Leaders, Ambulance Care Assistants and volunteers within the service delivery, responsible for ensuring delivery of a high quality, safe and efficient service to patients and stakeholders, ensuring operational risks are effectively managed.

The post holder will mainly work Monday to Friday 09:00-17:00hrs under NHS Agenda for Change guidelines.PTS operates seven days a week therefore occasionally the post holder may be required to work unsocial hours, including Bank Holidays. Flexibility is an essential requirement for the role.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced the NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship. Please ensure that you have read and understood the job description and person specification before applying.

Be Think Do is the NWAS leadership philosophy. NWAS is investing in developing a nurturing, positive and thriving culture, recruiting leaders that demonstrate Be Think Do behaviours. A leader within NWAS will be a role model to others, being someone who consistently demonstrates Be Think Do behaviours using an inclusive leadership approach in supporting diverse teams.

The stages to finding the right candidate for the position are,Application,Assessment Centre with group activities andProfessional Discussions.

After each stage you will be advised if you are to progress.

This advert closes on Monday 14 Sep 2026