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Millbrook Group Ltd; Southfields (NY); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Pension scheme

Life assurance 4x (death in service)

Staff benefit scheme with perks anddis

Job summary

Millbrook Healthcare Group is recruiting a Fulfilment and Customer Care Manager to join the Northamptonshire CES Service Centre. You will lead operational, customer service and logistics activities, working closely with NHS partners and internal teams to deliver outstanding service.

Using data and performance insights, you will drive continuous improvement, develop colleagues, and ensure service standards are consistently achieved.

Qualifications

• Senior management/leadership experience; healthcare experience advantageous.
• Experience managing operational, customer service, logistics or fulfilment teams.
• Commercially astute with strong analytical and problem-solving capabilities.
• Ability to build and maintain relationships internally and externally.
• Experience with CRM, ERP, or workforce management tools.
• Driven to improve and develop people with strong leadership skills.
• Able to multitask and stay on track under pressure.

Skills

Leadership experience

Healthcare experience

Team management

Commercial acumen

Analytical skills

Problem solving

Relationship building

CRM/ERP/WFM experience

Self-motivation

People development

Multitasking

Job description

We are currently looking for a Fulfilment and customer care manager to join our Northamptonshire CES Service Centre.

Millbrook Healthcare Groupwork in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life. This contract and service provides the supply as well as ongoing maintenance and repair of community healthcare equipment for our service users across Northamptonshire.

As the Fulfilment & Customer Care Manager, you will be focused on delivering an exceptional service for customers and service users. Working closely with NHS partners and internal teams, you will use data and performance insights to drive continuous improvement, enhance customer experience, and ensure service standards are consistently achieved. A strong communicator with excellent relationship-building skills, you will support and develop colleagues while helping to shape the future success of the service.

About you:

• Proven experience of working within a senior management/leadership role, healthcare experience would be advantageous
• Proven experience managing operational, customer service, logistics, or fulfilment teams
• Commercially astute
• Strong analytical and problem-solving capabilities
• Ability to build and maintain strong relationships both internally and externally
• Experience using systems such as CRM, ERP, or workforce management tools
• Relentless self-motivation and drive to make improvements and efficiencies
• A passion for people development and first class leadership skills
• Ability to multitask and keep others on track whilst under pressure

What can we offer?

• Salary of up to £40k to £45k per annum
• Pension scheme with enhanced salary sacrifice option and 5% employer contribution.
• 4x Life assurance (death in service benefit)
• Staff benefit scheme – access to over 200 exclusive perks and discounts from leading retailers, leisure outlets and more!

About us

We spoke earlier about our CARES values. We are very proud of these and we would love to tell you a little more….

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subjected to a DBS disclosure and Social Media screening.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.