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Pinnacle Health Nutrition; Oklahoma; On-site; USD 32,000 - 42,000; Full time

Job summary

Pinnacle Health Nutrition is seeking an enthusiastic and experienced individual to provide first-line customer service support via telephone and email, and to assist with administrative tasks across the organisation. The role focuses on handling inbound enquiries from external customers, resolving issues, and building strong relationships to ensure customer satisfaction.

You will work within our call centre, maintain a friendly professional attitude, and contribute to service excellence by

Qualifications

• Provide first-line customer service via telephone and email.
• Assist administration across departments.
• Maintain customer relationships and support best practices.

Responsibilities

• Provide efficient, effective service to customers by phone and email.
• Build and maintain relationships with new and existing customers.
• Handle data administration and department support.
• Ensure compliance with company policies.
• Promote a professional company image.

Skills

Customer service

Telephone handling

Email communication

Administration

Teamwork

Job description

Pinnacle Health Nutrition are a well-known online consumable multi-channel company, directly serving to the end user (B2C).

We distribute regular brochures to our customers where they can browse our products and place an order by phone or mail. These orders are processed at our offices within our call centre, whose aim is to focus on customer excellence.

We also promote our products through our website and various on line channels.

We are looking for an enthusiastic and experienced individual who can provide first-line customer service support to all customers via telephone and email communication as well as administration support to all departments within the organisation. The role predominantly includes handling inbound telephone and email enquiries from our external customers.

Duties and Responsibilities:

• To provide an efficient and effective service to customers through telephone and email communication, understanding their needs and requirements, working to exceed these wherever possible;
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working;
• Listens to customer requirements and responds in a way appropriate to meet the needs of the customer;
• Deliver customer service in line with 'best practice'. Ensure compliance to relevant policies;
• Provide point of contact for customer enquiries, dealing with these through to a successful outcome;
• To work flexibly and to schedule within a busy department;
• To provide a range of data administration and support as requested;
• To be able to work as part of a team and independently;
• To be fully conversant within the computer system being used by the company at any time;
• Building and maintaining relationships with new and existing customers;
• Maintains a friendly and helpful attitude to customers, potential customers and colleagues ensuring the Company is always presented in a positive manner;
• Ensure the Company's internal and external customer care and equal opportunity policies are adhered to;
• Promote a professional image at all times.