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Worcester Community Trust; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

Worcester Community Trust is seeking a Community Wellbeing Support Worker to engage with community members, identify barriers to participation, and support pathways to education, training, or employment. You will run wellbeing activities, build confidence, and help people access practical advice and services at our hubs.

As part of our team, you’ll focus on inclusive, person-centered support, working flexibly to meet community needs and reinforce positive life opportunities across Worcester.

Qualifications

• Experience delivering wellbeing support in community settings.
• Commitment to safeguarding and equal opportunities.
• Strong communication and relationship-building skills.

Responsibilities

• Spend time out in the community engaging with people to identify barriers to engagement.
• Facilitate wellbeing activities and workshops to build confidence and skills.
• Support individuals to access information and services that improve life opportunities.

Job description

We are looking for a Community Wellbeing Support Worker who can work with members of the community to identify their skills and interests, supporting them to identify and break down barriers to engagement in activities that improve mental wellbeing and life opportunities.

You will support community members to engage with services that offer practical advice and/or professional services, where required, and support community members journey into education, training, apprenticeships, or employment. Focusing on building confidence, developing key life and work skills, and connecting community members with suitable opportunities.

Worcester Community Trust

Worcester Community Trust is a registered charity that runs six community hubs across the city. We provide facilities, activities and services for people of all ages and work with local communities and partners to help people feel connected, supported and empowered.

Vision: Worcester: a city where people feel connected, supported and empowered.

Mission: Bringing Communities Together by delivering services and activities for all.

Our values

• Collaborative – working together with local people and partners to achieve more.
• Inclusive – providing access for all, welcoming diversity and valuing uniqueness.
• Ambitious – valuing innovation and creativity and driving progress.
• Delivering Excellence – investing in staff, volunteers and infrastructure to provide high-quality services.

Key Responsibilities

• Spend time out of the hubs and in the communities around the centres engaging in opportunities that enable you to become a familiar face, breaking down barriers and developing trusted relationships.
• Act as a positive role model, supporting individuals to identify their strengths, set achievable goals, and overcome barriers to success.
• Facilitate informal wellbeing groups and activities at Worcester Community Trust Hubs that support community members to build confidence, develop knowledge and skills, improve mental wellbeing, and increase their involvement in positive activities.
• Deliver group workshops on confidence building, goal setting, employability, and life skills.
• Support participants to access advice on income maximization and take steps to utilise this.
• Support community members to access relevant specialist advice and support services.
• Identify barriers to participation or progression in education, training & employment, provide mentoring sessions and create personalised development and action plans.
• Motivate individuals to stay engaged, attend placements or interviews, and celebrate successes.
• Provide follow‑up support to help participants sustain employment or training placements.
• Help participants identify training, apprenticeship, and job opportunities suited to their goals and abilities.

Generic Responsibilities

Monitoring, Evaluation & Administration

• Collect and maintain accurate monitoring data, case studies and service‑user feedback.
• Monitor and record progress, maintaining accurate records and reporting outcomes to management and funders.
• Maintain up‑to‑date registers, action plans, risk assessments, incident reports, consent forms and evaluation data.
• Provide regular updates and contribute to internal and external reports.
• Identify emerging trends or needs and share insights with managers and colleagues.
• Provide information and case studies for project and funder reports.
• Contribute to monitoring tools and evaluation processes.
• Build strong relationships with employers, training providers, schools and local organisations.
• Support partnership events, outreach work and community engagement activities.
• Represent WCT positively with families, partners, employers and community members.
• Communicate effectively with young people, adults, families, colleagues and partners.
• Promote opportunities through appropriate channels, including social media where relevant.

Teamwork

• Contribute to staff meetings, training sessions and service development discussions.
• Work collaboratively with Youth Workers, Play Workers, volunteers, mentors and placement students.
• Provide informal guidance and positive role modelling to less experienced staff where appropriate.
• Support inductions for new staff and volunteers where required.
• Contribute to team meetings and ensure KPI‑related data is communicated promptly.
• Take part in annual appraisals, supervision and ongoing professional development.
• Model Worcester Community Trust’s values and champion best practice.

Safeguarding & Compliance

• Ensure safeguarding concerns are reported and acted upon in line with Trust policy.
• Remain alert to welfare and protection concerns and record and report concerns promptly and appropriately.
• Follow procedures on health and safety, equality, confidentiality and data protection.
• Maintain high standards of confidentiality, professional boundaries and information security.
• Ensure health and safety requirements are met across all activities.
• Act as a positive role model and champion Trust values.

General Duties

• Maintain personal and professional development and undertake training as required.
• Promote equality, diversity, dignity and respect in all work.
• Work flexibly, including evenings and weekends when required to meet service needs.
• Undertake health and safety duties in line with policy.
• Carry out any other duties appropriate to the role as requested by the Manager.