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Reed in Partnership; Colchester (VT); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous annual leave

Birthday leave

Employee Assistance Programme (EAP)

Mauve Academy – learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Eye care benefits

Job summary

Reed in Partnership is seeking a Careers Coach to deliver targeted coaching under the Youth Jobs Guarantee. You will diagnose needs, provide CV support, and run outreach to partners and employers to source opportunities for young jobseekers.

The role includes group sessions, workshop delivery, and travel to local sites. A proactive communicator with experience in welfare-to-work style programs is preferred.

Qualifications

• Experience in customer-facing roles and a target-driven environment.
• Ability to diagnose participant needs and tailor coaching accordingly.
• Experience building relationships with referral partners and employers.
• Willingness to travel locally and use own vehicle where required.

Responsibilities

• Identify participant skills and match to training, placements or volunteering.
• Assist with CV writing, job-search strategies and interview coaching.
• Lead outreach events at community organisations and job fairs.
• Facilitate group training sessions and workshops as needed.
• Engage with employers and JCP for referrals and partnerships.

Skills

Customer service

Coaching

Outreach

Employer engagement

Public speaking

Education

A-Levels or Level 3 Diploma

GCSE English (Grade B)

NVQ Level 3 in Advice & Guidance / Education & Training

Tools

Microsoft Office

CRM systems

Job description

Are you passionate about making a difference and helping others?

Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?

Then consider the role of Careers Coach at Reed in Partnership!

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

What is this role about?

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

A Careers Coach will use a variety of techniques including effective diagnosis, individual and group coaching, and maximising on any participant funding available to prepare them for employment, and access local education or training opportunities. A Careers Coach is also responsible for conducting outreach in the community, building relationships with referral partners (DWP/JCP), and attending local events (e.g. job fairs) to generate referrals. They will also engage with local employers, training providers, and other key partners to source suitable opportunities that align with the participants’ goals.

Just some of your day-to-day responsibilities include:

• Identifying each participants skills and strengths, and suitable training, placements and volunteering opportunities.
• Providing support with CV preparation, job-searching, and interview skills.
• Conducting outreach activity such as running events and sessions at community organisations, attending job fair events and other promotional activity.
• Facilitating group training courses and workshops according to their needs.
• Employer engagement and stakeholder management with the JCP.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays

To be successful in this role, we are looking for someone with:

• Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
• Experience of working in a performance target driven environment
• Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers).
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• Experience of working in a fast-paced environment. Examples of such experience may include working as a Holiday Representative or Recruitment Consultant, etc.
• Experience of and exposure to client groups. These client groups may include incapacity benefit claimants, single parents, those with criminal records, mental health groups, ex-services, specific ethnic minority or faith groups and those with specific disabilities.
• Direct previous experience of a similar role. Roles considered to be similar include the role of Employment Adviser on a welfare to work contract or a publicly funded service.
• Degree or relevant qualification. Degree topics may include psychology, sociology, and social care/science. Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications or qualifications relating to work with the specific client groups this role will involve
• Level 3 or 4 NVQ in Advice & Guidance or Education & Training
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme).
• Technical skills include the ability to use technology to deliver results and knowledge of welfare/benefits system
• Personal interests include interest in career and self-development.
• Experience of coaching and/or training

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy – our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.