Progression Coach

Reed in Partnership; North Carolina; On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Progression Coach to support participants across to sustainable employment. The role involves attraction, registration and progression through personalised coaching, diagnostics and action planning, with in-work and wellbeing support as needed.

You will work across Reed locations and community venues to ensure accessible services. The role offers a pro-rated base salary, with opportunities for training, development and progression, plus the company benefits

Qualifications

• Experience in customer-facing environments and communicating with diverse client groups.
• Ability to register and progress participants, understanding eligibility and contractual obligations.
• Experience working in performance-target driven settings and meeting defined outcomes.
• GCSE English at grade B or equivalent level of literacy for interview purposes.

Responsibilities

• Attracts, enlists and registers Participants with Reed in Partnership.
• Delivers assessment, diagnosis and personalised action plans to progress participants to work.
• Manages a caseload and coordinates wraparound support with partners.
• Delivers training sessions and in-work support to ensure sustained employment.

Skills

Customer service

Coaching

Education

Two A-Levels or Level 3 Diploma

Job description

Are you passionate about making a difference and helping others?

Then consider the role of a Progression Coach at Reed in Partnership!

This role is office based,but will involve travel across Kent & Sussex also.

Who we are:

Reed's Employability Division aims to positively transform lives by helping individuals who are unemployed, economically inactive, or facing challenges such as health conditions, disabilities, or caring responsibilities to find sustainable employment. Through a wide range of tailored support services including one-to-one careers guidance, CV writing, interview preparation, and skills training, we have supported over 250,000 people on their journey into work.

The new Confident Futures programme, funded by the Department for Work and Pensions (DWP), is designed to support Universal Credit claimants with long-term health conditions. It is a voluntary programme focused on helping participants move closer to work by improving confident, wellbeing, skills, stability and readiness for work.

What is the role about?

A Progression Coach is responsible for the attraction, registration and progression of Participants to achieve placements. A Progression Coach will use a variety of techniques including effective diagnosis, individual coaching and training, action planning and Health & Wellbeing Support to provide intensive personal support to a caseload of up to 25 Participants. Progression Coaches will deliver our services both in fixed Reed in Partnership locations, co-location sites and where appropriate within community venues, to ensure our services are accessible to all.

Just some of your day-to-day responsibilities will include:

Attraction & Enlisting

• Pitches and sells Reed in Partnership as the partner of choice in Welfare to Work.
• Develops own knowledge of Reed in Partnership and the relevant programme in order to enlist Participants.
• Builds and maintains relationships with the Job Centre Plus and other relevant Partners through regular telephone contact, visits and newsletters as appropriate to ensure Participants are aware of our services and to allay any concerns they may have with accessing or utilising our services.

Engagement and Diagnosis

• Provides a good customer service to Participants including meeting and greeting Participants in a professional way.
• Explains our service offering (details of the programme) including ensuring the Participant understands their rights and responsibilities (e.g. complaints & feedback process), whilst registering the Participant in accordance to contractual obligations and eligibility criteria.
• Ensure Initial Assessments focus on getting to know the participant, understanding their motivation for joining the programme (if voluntary participation) and exploration of their aspirations and needs.
• Identifies and utilises various approaches where appropriate such as visionary goal setting, and applicable financial incentives to sell the benefits of the programme and to adequately diagnose first level barriers.

Participant Progression

• Develops and manages Participants job goals using creative techniques and deep level questioning as necessary for the Participants needs, to assist with diagnosis and progression.
• Motivates, encourages and empowers Participants, identifying barriers, realistic job goals and social training needs, referring as appropriate to relevant support functions
• Collaborate with local and specialist partners to provide wraparound/holistic support that addresses multiple/complex barriers (e.g. finance, housing, caring responsibilities).
• Engage with local employers to source suitable work experience/volunteering opportunities and support inclusive recruitment/job-carving.

Training Delivery

• Engage and empower Learners whilst delivering training sessions, with the aim of progressing them to achieve sustainable employment.
• Awareness of and ability to adapt to a diverse range of learners and their learning needs and styles.

In Work Support

• Conducts into work meeting to ensure appropriate support is in place to support Participant to commence and sustain in work e.g. childcare. Agree preferred in-work support contact e.g. frequency and method, and in-work action plan.
• Mentors the Participant through new employment, including providing support with general work issues finances and tax credits.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

25 days annual leave (pro-rata for part time) plus statutory bank holidays

Professional & Personal Development Funds

Bi-annual pay reviews

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction

Plus much more that can be found on our website

To be successful in this role, we are looking for someone with:

• Experience of working in a customer facing environment, e.g. Customer Services Assistant, Retail Assistant
• Practical experience of working directly with similar client groups. E.g. those with moderate to severe disabilities, mental health issues, severe barriers to work
• Experience of working in a performance target driven environment. Examples of such experience may include working on a similar contract, being a Recruitment Consultant or experience of Business Development roles, sales targets in a retail business or call centre etc.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage