Software Release and Triage Engineer

Comcast; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Comcast's RDK Post Release operations team supports the RDK software that runs on millions of devices. We are responsible for reliability and health of deployments across customer devices, identifying field issues and driving resolutions.

If you enjoy solving real-world problems through data analysis, debugging, and collaboration, this role offers opportunities to work across engineering, operations, and vendor teams.

Qualifications

• Experience in software engineering, systems debugging, or technical support with a strong problem-solving mindset.
• Experience with Linux and at least one programming language (C, C++, Python, or similar).
• Comfort working with networking concepts (WiFi, broadband, or video technologies a plus, but not required).
• Exposure to data analysis or monitoring tools (Elastic, Splunk, Datadog, or similar).
• Understanding of software development practices, version control, and Agile methodologies.
• Strong communication skills and the ability to work well with cross-functional teams.

Responsibilities

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

Job description

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Comcast's RDK Post Release operations team supports the RDK software that runs on over 70 million deployed devices across video and broadband. We're the team responsible for ensuring the reliability and health of RDK software deployments across millions of customer devices. We identify, root-cause, and drive resolution of field issues while partnering across engineering, operations, and vendor teams to deliver reliability improvements that directly enhance the customer experience. If you enjoy solving real-world problems through data analysis, debugging, and collaboration, this role is for you.

Job Description

Thispositionis ineligible for visa sponsorship. To beconsidered for thisrole, you must belegally authorized to work in theUnited States andnot requiresponsorship for employment now or inthe future.

What You'll Do

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly
• Contribute to and follow Agile development practices
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring
• Help scope requirements and contribute ideas to improve triage tooling and workflows
• Support and mentor teammates, sharing knowledge and best practices as you grow

What We're Looking For

• Experience in software engineering, systems debugging, or technical support, with a strong problem-solving mindset
• Experience with Linux and at least one programming language (C, C++, Python, or similar)
• Comfort working with networking concepts (WiFi, broadband, or video technologies a plus, but not required)
• Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plus
• Understanding of software development practices, version control, and Agile methodologies
• Strong communication skills and the ability to work well with cross-functional teams
• A curious, adaptable mindset - comfortable learning new tools and technologies on the job

What Success Looks Like

• You can independently investigate a field issue, dig into data and logs, and land on a credible root cause
• You communicate findings clearly to both technical and non-technical stakeholders
• You proactively look for ways to improve how the team detects and triages problems

What We Expect From Everyone at Comcast

• Put the customer first in everything you do
• Stay curious - learn, use, and champion our products and technology
• Win as a team by collaborating and staying open to new ideas
• Help drive results and continuous improvement
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, and our communities

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

C++ Programming Language; C (Programming Language); Bug Triaging; Linux; Software Scripting; Software Debugging; Scripting

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years