RDC Customer Support Specialist

ABB; Texas; Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

ABB, based in the US, seeks a role within RDC Planning & Fulfillment to provide technical, order, and payment-related support for internal and external customers. You will coordinate with Sales, Operations, and Supply Chain to own cases end-to-end and enhance customer satisfaction.

The position requires SAP/ERP experience, English fluency, and US work authorization, with onsite work in Lancaster, TX. ABB emphasizes equal opportunity and comprehensive benefits.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or related field and 5+ years of relevant experience or Associate’s Degree/HS Diploma and 8+ years of relevant experience.
• 3+ years of experience in SAP or other ERP systems is preferred
• 3+ years of experience in Customer Service is preferred
• Experience with planning and fulfillment and extreme attention to detail is a plus
• You are fluent in English, both written and verbal communication
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Responsabilités

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Connaissances

Customer service

ERP systems

SAP

Planning & fulfillment

English fluency

Formation

Bachelor’s degree in CS/Business or related field

Associate’s Degree/HS Diploma + 8+ years experience

Outils

SAP

ERP systems

Description du poste

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

RDC Planning & Fulfillment Lead

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is: Onsite in Lancaster, TX (Dallas region) #LI-Onsite

Your role and responsibilities:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

• Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end‑to‑end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here createsrealimpact out there.

Qualificationsfor the role:

• Bachelor’s degree in Computer Science, Business Administration, or related field and 5+ years of relevant experience _ or _ Associate’s Degree/HS Diploma and 8+ years of relevant experience _ required _

• 3+ years of experience in SAP or other ERP systems is preferred

• 3+ years of experience in Customer Service is preferred

• Experience with planning and fulfillment and extreme attention to detail is a plus

• You are fluent in English, both written and verbal communication

• Candidates must already have work authorization that would permit them to work for ABB in the US.

What’sin it for you

We empower you to take initiative, challenge ideas, and lead with confidence.You’ll grow through meaningful work, continuous learning, and support that’stailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Aff…

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more informationregardingyour (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff…? Applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR aHigh DeductibleHealth Plan (with a Health Savings Account) called theHigh DeductiblePlan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid up to maximums

• Short Term Disability – up to26 weeks– Company paid

• Long Term Disability – 60% ofpay– Company paid.Ability to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays.Salaried exempt positions areprovidedvacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?