Quality Engineer

ABB Inc.; Lancaster (TX); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Health plans

401k savings plan

Paid holidays

Employee discounts

Job summary

ABB is seeking a Sales Support Specialist to help drive operational quality and lean improvements in a onsite Lancaster, TX facility. You will ensure data accuracy in SAP and Salesforce, support root-cause analysis for customer issues, and track key metrics to reduce waste and improve performance.

Collaborate with cross-functional teams to manage RGA, unauthorized returns, and damage processes, while upholding regulatory compliance for low voltage products and delivering strong customer

Qualifications

• Bachelor's degree in Engineering (Electrical or Mechanical preferred).
• 5+ years of experience in a manufacturing or warehouse facility.
• Strong teamwork and communication skills.
• Familiar with low voltage products devices and regulations (IEC/UL/CCC/CSA).
• Experience in Data Analysis & Reporting.
• Experience in Supplier Relationship Management.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Responsibilities

• Drive warehouse quality center operational efficiency and lean improvements.
• Maintain complete and accurate data in SAP and Salesforce.
• Coordinate in customer complaints to analyze root cause and take corrective actions with cross-functional teams.
• Monitor key metrics to reveal inefficiencies and drive improvement actions to reduce waste.
• Oversee RGA, unauthorized return, and damage management processes to enhance efficiency and customer satisfaction.

Skills

Teamwork

Communication skills

Data analysis

Supplier relationships

Low voltage regulations

Education

Bachelor's degree in Engineering (Electrical or Mechanical preferred)

Tools

SAP

Salesforce

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Specialist

In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.

The work model for the role is: Onsite in Lancaster, TX. #LI-Onsite

Your role and responsibilities:

• Drive warehouse quality center operational efficiency and lean improvements. Evaluate and determine functionality of products returned to accept or reject based on technical specifications, quality standards, established procedures, etc. Maintains complete and accurate data in the ERP system (SAP) and customer-facing system (Salesforce).
• Ensures the quality control of the system processing and product testing according to international standards and internal procedures. Ensures the local organization has the necessary hardware and software capability to assure products and systems meet specified requirements and customer expectations.
• Acts timely as coordinator in customer complaints to analyze root cause and take corrective and preventive actions working within cross-functional teams. Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.
• Monitors and analyzes key metrics that reveal inefficiencies, prioritizes areas for improvement, identifies improvement actions and focuses on causes and corrective actions to reduce waste; Oversees weekly and monthly quality reports and improvement activities. Monitors and reviews progress and suggests correction to meet the key performance indicator targets. Uses quality data analytics from the organization to identify risks, failures, and non-conformances.
• Oversee, track, and continuously improve RGA, unauthorized return, and damage management processes to enhance operational efficiency and customer satisfaction.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor's degree in Engineering (Electrical or Mechanical preferred)
• 5+ years of experience in a manufacturing or warehouse facility
• Strong teamwork skills; excellent written and verbal communication skills
• Familiar with low voltage products devices and regulations (IEC/UL/CCC/CSA)
• Experience in Data Analysis & Reporting
• Experience in Supplier Relationship Management
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Aff

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Aff...

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?