RCS Team Lead - Patient Access

IU Health; Bedford Park (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

IU Health seeks a Patient Access Team Lead to oversee operations at Bedford Hospital in Bedford Park, IL. This on-site role runs Monday–Friday with on-call nights and weekends, 9:00am–5:30pm, focusing on quality, efficiency, and excellent patient experiences.

The incumbent will guide daily workflows, mentor staff, and ensure compliance with regulatory requirements. Strong communication and leadership are essential for success in this critical revenue cycle function.

Qualifications

• Requires 2 years of experience with IU Health Revenue Cycle Services.
• Expert knowledge of revenue cycle requirements and regulations.
• Strong interpersonal, problem-solving, and analytical skills.
• Effective written and verbal communication in both individual and group settings.
• Ability to promote teamwork and develop team members.
• Ability to take initiative and meet objectives.

Responsibilities

• Support daily Patient Access operations to ensure efficient workflows and exceptional customer service.
• Serve as the first point of contact for team members regarding operational questions and workflow issues.
• Identify and resolve operational barriers that impact patient access and experience.
• Promote compliance with policies, procedures, and regulatory requirements.
• Create and maintain department schedules to ensure staffing coverage.
• Monitor staffing needs and adjust schedules to meet operational demands.
• Coordinate shift coverage and staffing assignments.
• Lead by example with professional behavior and customer service.
• Track performance metrics and provide coaching to team members.
• Audit registration, insurance verification, consent, and financial clearance processes.
• Generate and analyze reports on productivity and quality for leadership.
• Support onboarding and training of new team members.
• Drive continuous improvement and staff development.

Skills

Leadership

Revenue cycle knowledge

Analytical skills

Interpersonal skills

Problem solving

Education

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Patient access systems

Job description

Overview

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Patient Access team in the role of RCS Team Lead. This position will work onsite at Bedford Hospital, Monday - Friday (with on call requirements nights/weekends), 9:00am – 5:30pm.

This position plays a critical role in supporting system-wide Patient Access operations by ensuring quality, accountability, operational efficiency, and a positive experience for both patients and team members.

This position is responsible for leadership of assigned teams within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first tier escalation for team members on task oriented problems or issues, and supports management in promotion of staff development and the allocation and coordination of daily work.

Minimum Candidate Qualifications

• 2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred.

• Requires expert knowledge of revenue cycle requirements and regulations.

• Requires a high level of interpersonal, problem solving, and analytic skills.

• Requires effective written and verbal communication skills in both individual and group settings.

• Requires the ability to promote teamwork and develop team members.

• Requires the ability to take initiative and meet objectives.

Preferred

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.

• Previous Patient Access, Registration, Revenue Cycle, or Healthcare Operations experience required.

• Prior leadership, mentoring, or team lead experience preferred.

• Strong organizational, communication, and problem-solving skills.

• Proficiency with Microsoft Office applications and patient access systems.

• Ability to analyze reports, identify trends, and drive performance improvement.

Core Competencies

Operational Leadership

• Support daily Patient Access operations to ensure efficient workflows and exceptional customer service.

• Serve as the first point of contact for team members regarding operational questions, concerns, and workflow issues.

• Assist leadership in identifying and resolving operational barriers that impact patient access, registration accuracy, and patient experience.

• Promote compliance with organizational policies, procedures, and regulatory requirements.

Scheduling & Staffing

• Create and maintain department schedules to ensure appropriate staffing coverage.

• Monitor staffing needs and adjust schedules to meet operational demands.

• Coordinate shift coverage, schedule changes, and staffing assignments.

• Participate in the department's on-call rotation and provide leadership support during off-hours, weekends, and holidays as needed.

Team Performance & Accountability

• Monitor team member productivity, quality, attendance, and performance metrics.

• Utilize reporting tools to track individual and team performance against established goals.

• Provide coaching, feedback, and support to help team members achieve performance expectations.

• Escalate performance concerns and trends to leadership as appropriate.

Auditing & Quality Assurance

• Conduct regular audits to ensure compliance with registration standards, insurance verification requirements, consent completion, financial clearance processes, and other departmental expectations.

• Review audit findings with team members and provide education and coaching opportunities.

• Track audit results and identify opportunities for process improvement and staff development.

Reporting & Analytics

• Generate and analyze operational reports related to productivity, quality, patient access metrics, and departmental goals.

• Monitor key performance indicators and communicate results to leadership.

• Assist with identifying trends and implementing action plans to improve department performance.

Leadership & Team Development

• Support onboarding and training of new team members.

• Encourage a culture of accountability, teamwork, excellence, and continuous improvement.

• Lead by example through professional behavior, effective communication, and strong customer service.

• Assist with departmental projects, initiatives, and workflow changes as assigned.

Indiana University Health isunlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana oneof the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world‑class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.