RCS-Team Lead

Indiana University Health System; Avon (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Indiana University Health is seeking an RCS Team Lead to guide the Revenue Cycle Services group, drive standardized processes, and escalate issues for timely resolution. The role emphasizes leadership, staff development, and adherence to regulatory standards within a dynamic healthcare revenue environment.

The successful candidate will direct daily activities, coach team members, and ensure high-quality output aligned with benchmarks and contractual requirements.

Qualifications

• 2 years of experience with IU Health Revenue Cycle Services preferred
• Expert knowledge of revenue cycle requirements and regulations
• Strong interpersonal, problem solving, and analytic skills
• Excellent written and verbal communication skills
• Ability to promote teamwork and develop team members
• Ability to take initiative and meet objectives

Responsibilities

• Connect to Promise – Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization.
• Team Leadership – Works with assigned team(s) daily to identify and elevate issues, address questions, and coordinate daily team activities. Serves as the first tier escalation for team members on task oriented problems or issues. May perform team specific training for new hires and ad-hoc training for existing team members.
• Revenue Cycle Management – Responsible for the team's timely and accurate completion of assigned duties in support of revenue cycle outcomes. Ensures that all reasonable efforts are exercised to optimize revenue cycle outcomes and that job duties are performed within documented standards. Provides regular feedback to management on barriers that impact revenue cycle performance.
• Productivity and Effectiveness – Ensures team meets or exceeds established departmental productivity and quality standards. Ensures that tasks are completed in a timely manner and in accordance within time frames established by contractual agreements and state and federal law. Ensures that actions taken are adequately documented in appropriate system(s) to support subsequent steps or processes in the revenue cycle.
• Quality Assurance and Continuous Improvement – Maintains a high level of expertise on federal and state regulations as well as specific commercial payer requirements in order to promote optimal revenue cycle performance. Ensures that all activities on assigned work comply with government regulatory standards and third party contractual agreements. Ensures that the team's work is performed within established quality standards. Identifies problems and opportunities and recommends potential solutions or process improvements. Serves as a resource in the development of reference and training documentation.

Skills

Interpersonal skills

Problem solving

Analytical skills

Communication skills

Team leadership

Initiative

Job description

RCS Team Lead

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes.They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Metro Hospital Patient Access team in the role of RCS Team Lead.

Description

This position is responsible for leadership of assigned teams within IU Health Revenue Cycle Services. Ensures high quality standardized work processes that result in consistent outcomes that compare favorably with relevant national benchmarks. Serves as the first tier escalation for team members on task oriented problems or issues, and supports management in promotion of staff development and the allocation and coordination of daily work.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• 2 years of experience with Indiana University Health Revenue Cycle Services strongly preferred.
  Requires expert knowledge of revenue cycle requirements and regulations.
• Requires a high level of interpersonal, problem solving, and analytic skills.
• Requires effective written and verbal communication skills in both individual and group settings.
• Requires the ability to promote teamwork and develop team members.
• Requires the ability to take initiative and meet objectives.

Responsibilities

Connect to Promise – Demonstrates a commitment to IU Health's mission, vision, and values by exhibiting behaviors and delivering results that align with the strategic direction of the organization. Ensure IU Health is working toward its vision of improving the health of all Hoosiers by providing the best care for each person as we practice our values of purpose, excellence, compassion and team.

Team Leadership – Works with assigned team(s) daily to identify and elevate issues, address questions, and coordinate daily team activities. Serves as the first tier escalation for team members on task oriented problems or issues. May perform team specific training for new hires and ad-hoc training for existing team members.

Revenue Cycle Management – Responsible for the team's timely and accurate completion of assigned duties in support of revenue cycle outcomes. Ensures that all reasonable efforts are exercised to optimize revenue cycle outcomes and that job duties are performed within documented standards. Provides regular feedback to management on barriers that impact revenue cycle performance.

Productivity and Effectiveness – Ensures team meets or exceeds established departmental productivity and quality standards. Ensures that tasks are completed in a timely manner and in accordance within time frames established by contractual agreements and state and federal law. Ensures that actions taken are adequately documented in appropriate system(s) to support subsequent steps or processes in the revenue cycle.

Quality Assurance and Continuous Improvement – Maintains a high level of expertise on federal and state regulations as well as specific commercial payer requirements in order to promote optimal revenue cycle performance. Ensures that all activities on assigned work comply with government regulatory standards and third party contractual agreements. Ensures that the team's work is performed within established quality standards. Identifies problems and opportunities and recommends potential solutions or process improvements. Serves as a resource in the development of reference and training documentation.

Key Relationships

Reports to: RCS Manager

Direct Reports: None

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.