RCS Senior Associate

Inuplands; Indianapolis (IN); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Indiana University Health is seeking a Revenue Cycle Specialist to deliver customer-facing services within the Revenue Cycle System Services. The role includes scheduling, registration, insurance verification, prior-authorization, financial counseling, cashiering, release of information and high-quality customer service.

The position requires experience in hospital revenue cycle, strong interpersonal and problem-solving skills, and the ability to work in a team.

Qualifications

• Bilingual Spanish knowledge strongly preferred.
• Indiana State Navigator's license required for ISC.
• At least one year of experience in hospital or physician Revenue Cycle.
• Working knowledge of patient registration and financial clearance.
• Strong interpersonal and problem solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and meet objectives.

Responsibilities

• Inbound and outbound calls.
• Load Insurance.
• Take a patient payment.
• Setup a payment arrangement.
• Delivery of customer-facing services within Revenue Cycle System Services.

Skills

Spanish bilingual

Communication skills

Team collaboration

Problem solving

Job description

Mon-Fri between the hours of 8a-7p, 40hrs a week.

Opportunity for hybrid/remote schedule after a 30-day onsite training period at the Revenue Cycle Shadeland office in Indianapolis. Must meet and maintain productivity standards. Wi-Fi must adhere to company's virtual/Wi-Fi policy.

This position is responsible for the delivery of customer facing services within Revenue Cycle System Services. Responsibilities may include, but are not limited to, scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service. Position adheres to departmental productivity, quality, and service standards in support of operational goals. Position is assigned higher complexity tasks than those expected from RCS-Associate and incumbents are held to higher productivity and quality standards.

Key Responsibilities:

• Inbound and Outbound calls.
• Load Insurance.
• Take a patient payment.

Setup a payment arrangement.

Bilingual (Spanish) knowledge strongly preferred.

• For those serving as the Individual Solutions Coordinator (ISC), a current Indiana State Navigator's license is required.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.
• Requires working knowledge of patient registration and financial clearance.
• Requires a high level of interpersonal and problem solving skills.
• Requires effective written and verbal communication skills.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires the ability to take initiative and meet objectives.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.

• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.

About the Team

Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Job Info

• Job Identification 424301
• Job Category Revenue Cycle & Scheduling
• Posting Date 07/27/2026, 12:39 PM
• Locations 250 N Shadeland Ave, Indianapolis, IN, 46219, US