RCM Training & Workflow Manager

Privia Health; Northern (KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Privia Health is seeking a RCM Training and Workflow Manager to oversee and execute training for new Care Centers across markets on athenaOne Collector billing workflows. You will map future-state workflows under the Privia platform and develop curricula for in-person, eLearning, and webinar formats.

Responsibilities include leading pre-live and post-live trainings, supporting RCM implementations, and staying current with athena’s Clinicals and Collector features. Travel 10-20% is required.

Qualifications

• Experience with Revenue Cycle Management and physician office billing.
• 2+ years client-facing training experience.
• 2+ years with practice management systems.
• Experience with athenaClinicals and athenaCollector preferred.
• Demonstrated ability to develop and edit instructional material.
• Knowledge of extended medical terminology.
• Excellent communication and time-management skills.
• Strong interpersonal collaboration across teams.
• HIPAA compliance is required.

Responsibilities

• Develop and maintain the athenaOne collector curriculum for Care Centers.
• Develop content for Privia University (LMS).
• Lead pre-live and post-live training for new Care Centers in all markets.
• Support RCM implementation and training for New Markets.
• Lead training for high-profile implementations as assigned.
• Provide on-demand support for Care Centers as needed.
• Support new market go-lives and ongoing trainings.
• Offer supplemental training across markets.
• Collaborate with market trainers to execute curricula and processes.
• Share new athenaOne features regularly.
• Innovate learning experiences for Care Centers.
• Other duties as assigned.
• Travel 10 - 20%.

Skills

Revenue Cycle Management

Client-facing training

Practice management systems

Instructional material development

Medical terminology

Communication

Time management

Interpersonal skills

HIPAA compliance

Tools

athenaClinicals

athenaCollector

Job description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Job Description

The RCM Training and Workflow Manager oversees and executes training for new Privia Care Centers across all markets on athenaOne Collector billing workflows, maps future-state workflows under the Privia platform, and develops and maintains curriculum across in-person, eLearning, and webinar formats for both pre- and post-go-live phases. Responsible for triaging stakeholder issues and requests, this individual ensures that athenaOne Collector training consistently aligns with evolving best practices. To optimize workflows across Privia Medical Group Care Centers, the RCM Workflow Manager stays up to date on new features within athena’s Collector, Clinicals, and Communicator products. Balancing proactive planning with retrospective "catch up" training strategies, this innovative leader actively incorporates feedback to elevate Privia’s RCM and training program to a best-in-class standard.

Primary Job Duties:

• Develop and maintain overall athenaOne collector curriculum for Care Centers
• Develop and maintain content for Privia University (LMS)
• Lead pre-live and post live training for new Care Centers in all markets
• Support RCM Implementation and training for New Markets
• Lead training for high-profile implementations, as assigned
• Provide at-the-elbow support for high-profile Care Centers, as assigned
• Support New Market and/or high-profile Go-Lives
• Offer supplemental training opportunities applicable to all markets
• Partner with market trainers to execute curriculum and processes
• Share and effectively communicate new athenaOne features regularly
• Innovate and create new learning experiences for Care Centers
• Other duties as assigned
• Travel Requirements: 10 - 20%

Qualifications

• Previous experience with Revenue Cycle Management and Physician Office Billing required
• 2+ years experience with client facing training preferred
• 2+ years experience with practice management systems, one or multiple areas of expertise preferred
• Previous experience with athena’s Clinicals and Collector software strongly preferred
• Demonstrated experience in development and editing instructional material
• Knowledgeable about extended medical terminology
• Must demonstrate excellent communication, organizational, and time management skills
• Must demonstrate strong interpersonal skills to interact positively and productively with a variety of personnel within teams and across organizational lines
• Ability to work in a very fast-paced and changing work environment
• Must comply with HIPAA rules and regulations

The salary range for this role is $65,000.00-$70,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs).This role is also eligible for an annual bonus targeted at 15%.The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/ . This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better whenour people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.