RCM Systems Lead: Billing & Data Insights

Bay Cove Human Services; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Job summary

Bay Cove Human Services is seeking a RCM Systems Support Manager (SSO) to bridge IS, vendors, and the RCM team. This role focuses on technical support for RCM-related systems and ensuring uninterrupted revenue cycle operations.

Reporting to the Senior Director of Revenue Cycle, the candidate will optimize billing processes, develop reports, and train staff on new systems and workflows. Located in the Greater Boston area, salary ranges reflect local market levels.

Qualifications

• Must have at least five years’ experience implementing and maintaining RCM applications.
• Extensive background in medical billing systems and EHR/PM software experience.
• Advanced Excel skills with power query, complex formulas, pivot tables and dashboard creation.

Responsibilities

• Troubleshoot and resolve issues with RCM software and EHR-integrated billing tools.
• Manage daily operations of RCM IT applications and ensure updates are installed.
• Provide AR-Plus support and coordinate with eHana support staff.
• Produce month-end AR reports and reporting from the clearinghouse.
• Collaborate with IS to design and implement reports from the data warehouse.

Skills

RCM software experience

Excel (Power Query & dashboards)

EHR/PM knowledge

Attention to detail

Communication & training

Tools

eHana

AR-Plus

Job description

Bay Cove Human Services is seeking a RCM Systems Support Manager (SSO) to bridge IS, vendors, and the RCM team. This role focuses on technical support for RCM-related systems and ensuring uninterrupted revenue cycle operations.

Reporting to the Senior Director of Revenue Cycle, the candidate will optimize billing processes, develop reports, and train staff on new systems and workflows. Located in the Greater Boston area, salary ranges reflect local market levels.