RCM - Psychiatric Billing Specialist

Wow Remote Teams; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

100% remote work

Job summary

Wow Remote Teams is seeking a RCM - Psychiatric Billing Specialist to manage end-to-end billing operations within a behavioral health practice, including telepsychiatry services across clinics.

You will oversee patient and insurance revenue cycle processes, ensure accurate claims, communicate financial responsibilities, and resolve denials proactively in a fast-paced remote environment.

Qualifications

• 2–3 years of psychiatric or mental health billing across full-cycle RCM.
• Hands-on with the eClinicalWorks (eCW) EMR.
• Active HIPAA certification with knowledge of HIPAA, ICD-10 and CPT.
• Strong Microsoft Excel and Google Sheets for reporting.
• Excellent spoken and written English with professional phone etiquette.
• Full-time availability with a reliable remote setup.

Responsibilities

• Manage full-cycle Revenue Cycle Management across patient and insurance workflows with emphasis on front-end operations.
• Verify insurance eligibility and benefits; explain deductibles, HSA, and FSA to patients.
• Handle patient interactions and outbound calls to carriers professionally.
• Oversee denials management and address claims before timely filing limits.
• Review claims, verify balances, and generate patient statements in eCW.
• Build and maintain billing reports using Excel or Google Sheets.
• Participate in weekly meetings with practice leadership to review billing performance.

Skills

Psychiatric billing

HIPAA compliance

eClinicalWorks (eCW)

Excel

Google Sheets

Communication

Remote work setup

Phone etiquette

Tools

eClinicalWorks (eCW)

BTexting

Doxy

Lyra

ComPsych

Job description

Our client is looking for a RCM - Psychiatric Billing Specialist to manage their end-to-end billing operations. Operating within the behavioral healthcare sector, they have built a strong reputation in recent years by expanding access to advanced psychiatric treatments and telepsychiatry services across multiple clinics. In this vital position, the specialist will oversee both patient-facing and insurance-facing revenue cycle processes, ensuring accurate claim handling, clear communication of financial responsibilities, and proactive resolution of denials within a fast-paced clinical environment.

Responsibilities

• Manage full-cycle Revenue Cycle Management (RCM) across both patient and insurance workflows, with a strong emphasis on front-end operations.
• Conduct thorough insurance eligibility and benefits verifications, clearly communicating financial responsibilities such as deductibles, HSA, and FSA details to patients.
• Handle direct patient interactions and outbound calls to insurance carriers with professionalism and clarity.
• Oversee denials management and actively work claims well ahead of timely filing limits, proactively proposing solutions and options rather than waiting for direction.
• Review claims, verify account balances, and generate accurate patient statements within the eClinicalWorks (eCW) EMR system.
• Build and maintain financial and billing reports using Microsoft Excel or Google Sheets.
• Participate in weekly operational and reporting meetings with the practice leadership to review billing performance and account statuses.

Requirements

Requirements

• At least 2 to 3 years of recent, proven work experience in psychiatric or mental health billing across full-cycle RCM.
• Hands-on proficiency with the eClinicalWorks (eCW) EMR platform.
• Active HIPAA certification alongside comprehensive knowledge of HIPAA regulations, ICD-10, and CPT coding.
• Strong proficiency in Microsoft Excel and Google Sheets for building and tracking reports.
• Exceptional spoken and written English communication skills with professional phone etiquette for patient and insurance interactions.
• Dedicated, full-time availability with no outside work commitments and a reliable remote technical setup.

Qualifications

• Proven background or familiarity with Medicare billing processes and guidelines.
• Familiarity with healthcare communication and telehealth tools such as BTexting, Doxy, Lyra, and ComPsych.
• Proactive, self-starting mindset with the ability to take initiative and lead conversations regarding claim resolution options.
• Fast learner who retains complex billing information effectively and remains composed under pressure in a fast-paced environment.
• 100% remote work setup.
• Consistent daytime working schedule (9:00 AM to 5:00 PM CST).
• Opportunity to collaborate directly with clinic leadership and make a meaningful operational impact within an established mental health practice.