RCM Expert

SuperDial; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Equity options

Comprehensive benefits package

Job summary

SuperDial is seeking an RCM Solutions Lead to act as an internal revenue cycle expert. This role involves collaborating with Product, Sales, and GTM teams to refine messaging and enhance customer relationships, ensuring accuracy in real-world RCM operations.

The ideal candidate will possess extensive experience in healthcare revenue cycle management and demonstrate the ability to communicate operational concepts effectively.

The compensation for this role ranges from $100,000 to $150,000 based on experience, along with equity options and benefits.

Qualifications

• Experience working in healthcare revenue cycle management or related healthcare operations.
• Exposure to workflow design, process improvement, or transformation initiatives.
• Comfort participating in customer and prospect conversations.

Responsibilities

• Act as SuperDial’s internal contact for revenue cycle workflows.
• Serve as a strategic partner to customers for onboarding and growth.
• Join sales calls as a subject matter expert to support discovery.

Skills

Experience in healthcare revenue cycle management

Strong understanding of end-to-end RCM workflows

Ability to explain operational concepts clearly

Collaborative working style

Job description

SuperDial is building AI-powered automation for healthcare revenue cycle teams. We’re looking for an RCM Solutions Lead to serve as our in-house revenue cycle expert, partnering closely with Product, Sales, and GTM to ensure our messaging, workflows, and customer conversations accurately reflect real-world RCM operations.

This role translates revenue cycle expertise into product insights, sales enablement, and customer-facing solutions.

About the Role

Revenue Cycle Expertise & Solutions Design

• Act as SuperDial’s internal point of contact for revenue cycle workflows across front-end, mid-cycle, and back-end functions
• Translate complex RCM processes into clear product positioning and solution narratives
• Partner with Product and Product Ops to inform workflows, use cases, and roadmap inputs

Customer Success & Relationship Management

• Serve as a strategic partner to customers throughout onboarding, adoption, and ongoing account growth
• Build trusted relationships with revenue cycle leaders, operational stakeholders, and end users
• Identify risks to customer adoption and proactively develop solutions to improve engagement and retention
• Surface expansion opportunities by understanding customer goals, pain points, and evolving operational needs
• Act as the voice of the customer internally, ensuring customer feedback influences product, implementation, and go-to-market decisions
• Support executive business reviews and strategic customer meetings as the revenue cycle subject matter expert

Sales & GTM Support

• Join sales calls as a subject matter expert to support discovery, solutioning, and buyer education
• Help prospects understand how SuperDial fits into their existing revenue cycle operations
• Support objection handling by grounding conversations in real-world RCM experience

Messaging & Script Development

• Refine call scripts, talk tracks, and demo narratives to ensure accuracy and relevance for RCM buyers
• Pressure-test sales messaging against operational realities
• Contribute to enablement materials for Sales, CS, and Implementation teams

Cross-functional Collaboration

• Partner closely with Product Operations to align customer needs, product capabilities, and GTM execution
• Share structured insights from sales conversations to inform product and go-to-market decisions
• Support internal teams with revenue cycle context as needed

About You:

• Experience working in healthcare revenue cycle management or related healthcare operations
• Exposure to workflow design, process improvement, or transformation initiatives
• Strong understanding of end-to-end RCM workflows including eligibility, coding, billing, AR, denials, and collections
• Ability to explain operational concepts clearly to both technical and non-technical audiences
• Comfort participating in customer and prospect conversations
• Collaborative, low-ego working style

Nice to have

• Experience in healthcare SaaS, automation, or technology-enabled services
• Experience supporting sales, product, or customer-facing teams

Compensation

For candidates based in New York City, the base salary range is $100,000 to $150,000, depending on experience and scope. This role is also eligible for equity and benefits as part of SuperDial’s overall compensation package.

What success looks like

• Sales conversations are clearer and more grounded in real RCM workflows
• Messaging and scripts accurately reflect buyer pain points and operational realities
• Product and GTM teams benefit from consistent, practical revenue cycle insight
• Prospects view SuperDial as credible and thoughtful in revenue cycle discussions