RCM Scheduling Coordinator (Behavioral Health) - Remote

GeBBS Healthcare Solutions, Inc.; United States; Remote; USD 25,000 - 33,000; Full time

Job summary

GeBBS Healthcare Solutions, a leading RCM provider, seeks a healthcare scheduling professional to manage patient appointments, coordinate with providers, and ensure accurate intake and HIPAA-compliant documentation. This remote United States role requires attention to detail, strong communication, and ability to navigate EHR and scheduling systems.

You will backfill openings, handle waitlists, and collaborate with revenue cycle teams to support access and payer-related issues.

Qualifications

• Minimum of one year in healthcare scheduling or front-end RCM.
• Experience supporting behavioral health services is preferred.
• Experience using EHR and scheduling systems.

Responsibilities

• Manage ongoing patient appointment scheduling after intake and assessment.
• Coordinate patient appointments based on provider availability, service requirements, location, and scheduling guidelines.
• Confirm appointment details with patients, including date, time, provider, location, and telehealth when applicable.
• Maintain accurate provider calendars and appointment information within scheduling systems.
• Coordinate scheduling needs with clinical, intake, authorization, and other teams.
• Respond to rescheduling requests and secure replacement appointments.
• Manage provider changes, location changes, and transitions between in-person and telehealth.
• Document appointment changes and communications in a timely manner.
• Escalate scheduling issues to appropriate teams when needed.
• Maintain waitlists and identify capacity to backfill open slots.
• Coordinate with authorization teams to ensure prior authorizations are in place.
• Support telehealth scheduling workflows and reminders.
• Maintain HIPAA-compliant documentation and accurate billing readiness.

Skills

Healthcare scheduling

Patient access

Organization

Communication

HIPAA knowledge

Education

Associate degree or higher in healthcare administration or related field

Tools

EHR

Practice management

Scheduling systems

Job description

GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.

At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.

Responsibilities

• Manage ongoing patient appointment scheduling following completion of the initial intake and assessment process.
• Coordinate patient appointments based on provider availability, service requirements, location, and applicable scheduling guidelines.
• Confirm appointment details with patients, including date, time, provider, location, and telehealth instructions when applicable.
• Ensure required patient information and documentation are complete prior to scheduled services.
• Maintain accurate and current provider calendars and appointment information within applicable scheduling and healthcare systems.
• Coordinate scheduling needs with clinical, intake, authorization, and other operational teams.

Rescheduling and Patient Coordination

• Respond promptly to patient and provider rescheduling requests and secure appropriate replacement appointments.
• Manage provider changes, scheduling conflicts, location changes, and transitions between in-person and telehealth services.
• Document appointment changes and patient communications accurately and in a timely manner.
• Escalate scheduling issues that may affect patient access, reimbursement, or continuity of services to the appropriate team.

No-Show and Cancellation Management

• Conduct timely follow-up on missed appointments and cancellations with the goal of rescheduling patients and maintaining continuity of services.
• Document no-show and cancellation activity within applicable healthcare systems.
• Identify recurring no-show or cancellation patterns and escalat
• Use cancellations and open appointments to backfill available provider capacity whenever possible.

Waitlist and Provider Utilization

• Maintain and actively manage patient waitlists across providers and service lines.
• Identify available appointment capacity and match eligible patients to open appointments.
• Support provider utilization by minimizing unfilled appointment slots.
• Monitor scheduling activity for capacity constraints, access issues, and recurring scheduling barriers.
• Coordinate with operational leadership when scheduling trends indicate provider capacity or workflow issues.

Authorization and Revenue Cycle Coordination

• Confirm that required prior authorizations are in place before scheduling services subject to payer approval.
• Coordinate with authorization teams when patients are approaching authorized visit or service limits.
• Flag expired, pending, or incomplete authorizations before additional services are scheduled.
• Identify scheduling issues that could create reimbursement risk and escalated them to appropriate RCM teams.
• Support billing readiness by ensuring scheduling and authorization information is complete and accurate before services are rendered.
• Work collaboratively with intake, authorization, billing, and other revenue cycle teams to resolve patient access and payer-related issues.

Appointment Reminders and Telehealth Support

• Manage appointment reminder workflows using applicable phone, text, email, or electronic scheduling tools.
• Support patients with basic telehealth scheduling and access needs.
• Provide appointment links, instructions, and basic connection support when applicable.
• Escalate technical issues outside the scope of scheduling support to the appropriate internal team.

Documentation and Compliance

• Maintain complete and accurate documentation of scheduling activity, appointment changes, cancellations, no-shows, patient communications, and authorization coordination.
• Ensure scheduling information within EHR, practice management, and other applicable healthcare systems remains current and accurate.
• Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy requirements.
• Support accurate documentation required for billing, payer audits, operational reporting, and revenue cycle performance monitoring.

Performance and Reporting

• Track scheduling performance indicators such as appointment fill rates, cancellations, no-show rates, rescheduling activity, and provider utilization.
• Identify scheduling trends that may affect patient access, provider capacity, or revenue cycle performance.
• Participate in workflow improvement initiatives designed to improve scheduling efficiency, patient access, utilization, and billing readiness.

Qualifications

• Minimum of one year of experience in healthcare scheduling, patient access, medical administration, or another front-end Revenue Cycle Management function.
• Prior scheduling, patient access, or RCM experience supporting behavioral health services is required.
• Experience managing patient and provider schedules in a healthcare environment.
• Understanding of healthcare insurance and prior authorization requirements as they relate to scheduling.
• Experience using EHR, practice management, scheduling, or other healthcare systems.
• Ability to manage a high volume of appointments, schedule changes, and patient communications accurately.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work effectively with patients, providers, clinical teams, and revenue cycle teams.
• Working knowledge of HIPAA and healthcare confidentiality requirements.
• Associate degree or higher in healthcare administration, business, psychology, social work, or a related field preferred.

Requirements

• Experience working in a multi-provider or multi-location healthcare environment.
• Experience managing healthcare waitlists, appointment reminders, and provider utilization.
• Experience coordinating scheduling with prior authorization requirements.
• Experience supporting telehealth scheduling workflows.
• Bilingual English/Spanish communication skills preferred.
• US based candidates eligible for employment without sponsorship

The pay range for this role is:

18 - 24 USD per hour (Remote (United States))