RCM Implementation Specialist II - AI-Driven Billing

Ensora Health; Oregon; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Ensora Health is seeking an Implementation Consultant II, RCM to help customers adopt and optimize revenue cycle management solutions. You will work with customers and cross-functional teams to configure workflows, resolve issues, and support implementation activities, driving operational efficiency and successful product adoption.

The role emphasizes curiosity, adaptability, and leveraging technology and AI-enabled tools to improve outcomes and customer experience in healthcare operations.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2+ years of experience in system implementation, RCM, or healthcare operations.
• Understanding of revenue cycle workflows and processes.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support customer onboarding and implementation activities, ensuring a smooth transition to Ensora solutions.
• Configure billing rules, payer setup, and claim workflows to align with customer requirements and best practices.
• Partner with customers to understand current-state workflows and recommend system configurations that support operational goals.
• Troubleshoot and resolve standard system and process issues, escalating more complex challenges when appropriate.
• Assist with the validation of claims and identification of rejections, denials, and processing errors.
• Document implementation activities, workflows, decisions, and system configurations.
• Communicate effectively with customers, project stakeholders, and internal teams to ensure alignment and progress throughout implementations.
• Monitor implementation milestones and support project deliverables to help ensure successful outcomes.
• Identify opportunities to improve implementation processes, streamline workflows, and enhance the customer experience.
• Utilize available technology, analytics, automation, and AI-enabled tools to improve efficiency, support data-driven decisions, and optimize implementation results.
• Stay current on industry trends, healthcare technology advancements, and revenue cycle best practices to support continuous improvement and innovation.

Skills

Bachelor’s degree

2+ years experience

System implementation

Revenue cycle management

Healthcare operations

Communication skills

Organizational skills

Multitasking

Education

Bachelor’s degree or equivalent

Job description

Ensora Health is seeking an Implementation Consultant II, RCM to help customers adopt and optimize revenue cycle management solutions. You will work with customers and cross-functional teams to configure workflows, resolve issues, and support implementation activities, driving operational efficiency and successful product adoption.

The role emphasizes curiosity, adaptability, and leveraging technology and AI-enabled tools to improve outcomes and customer experience in healthcare operations.