RCM Implementation Specialist – Healthcare AI & Onboarding

Therapy Brands Thrive, LLC; Maine; Hybride; USD 85 000 - 110 000; Plein temps

Résumé du poste

Ensora Health is a leading provider of software and services for mental and behavioral health therapists, assisting practices of all sizes with revenue cycle management and care delivery. The Implementation Consultant II, RCM role supports configuration, workflow design, issue resolution, and end-to-end implementation while building expertise in healthcare operations and AI-enabled solutions.

The ideal candidate is curious, adaptable, and forward-thinking, with a passion for leveraging

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years of experience in relevant roles.
• Experience with system implementation, revenue cycle management (RCM), or healthcare operations.
• Understanding of revenue cycle workflows and processes.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Support customer onboarding and implementation activities, ensuring a smooth transition to Ensora solutions.
• Configure billing rules, payer setup, and claim workflows to align with customer requirements and best practices.
• Partner with customers to understand current-state workflows and recommend system configurations that support operational goals.
• Troubleshoot and resolve standard system and process issues, escalating more complex challenges when appropriate.
• Assist with the validation of claims and identification of rejections, denials, and processing errors.
• Document implementation activities, workflows, decisions, and system configurations.
• Communicate effectively with customers, project stakeholders, and internal teams to ensure alignment and progress throughout implementations.
• Monitor implementation milestones and support project deliverables to help ensure successful outcomes.
• Identify opportunities to improve implementation processes, streamline workflows, and enhance the customer experience.
• Utilize available technology, analytics, automation, and AI-enabled tools to improve efficiency, support data-driven decisions, and optimize implementation results.
• Stay current on industry trends, healthcare technology advancements, and revenue cycle best practices to support continuous improvement and innovation.

Connaissances

RCM experience

Healthcare operations

System implementation

Revenue cycle workflows

Communication skills

multitasking

Formation

Bachelor's degree or equivalent experience

Description du poste

Ensora Health is a leading provider of software and services for mental and behavioral health therapists, assisting practices of all sizes with revenue cycle management and care delivery. The Implementation Consultant II, RCM role supports configuration, workflow design, issue resolution, and end-to-end implementation while building expertise in healthcare operations and AI-enabled solutions.

The ideal candidate is curious, adaptable, and forward-thinking, with a passion for leveraging