RCM Account Manager

Jorie Healthcare Partners LLC; Oak Brook (IL); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO 2 weeks

Holidays

Job summary

Jorie Healthcare Partners LLC is seeking an experienced Revenue Cycle Management Account Manager to serve as the primary liaison between clients and internal operational teams. The role oversees client relationships, ensures service delivery excellence, and drives process improvements with a focus on automation across healthcare revenue cycle functions.

The position is remote within the United States, with standard hours 8:00-5:00 CST, Monday through Friday.

Qualifications

• Experience in Revenue Cycle Management (RCM) and managing client accounts.
• Strong understanding of healthcare revenue cycle operations and service delivery.
• Proven ability to drive process improvements and partner with tech teams on automation.

Responsibilities

• Serve as the primary liaison between clients and internal operations, ensuring high client satisfaction.
• Oversee contractual obligations, service scope, invoice verification, and performance metrics.
• Collaborate with internal teams to monitor service performance and identify improvement opportunities.
• Lead escalation management and root-cause analysis for client issues.
• Prepare business reviews, performance reports, and dashboards for clients and leadership.

Skills

Account management

Healthcare revenue cycle

Client relationship

Process improvement

Automation

Job description

About Jorie

Jorie AI, occupies a uniquely interconnected position at the center of the healthcare industry. An inseparable part of today's healthcare billing ecosystem, with leading edge technology that is driving transformation with AI infused Robotic Process Automation for end-to-end Revenue Cycle Management, providing practice and financial management services to the healthcare industry. Applied Intelligence, Better Insight, Accelerated Efficiencies with Jorie AI.

Our Work Environment

Remote opportunities

Great Benefits

• 401(k) matching up to 4%
• Medical
• Dental
• Vision
• Long/Short Term Disability insurance
• Life insurance $25,000 Paid by employer
• PTO 2 weeks
• 10 and half Holidays

About The Role

JorieAI is seeking an experienced Revenue Cycle Management (RCM) Account Manager to serve as the primary liaison between clients and internal operational teams. This role is responsible for overseeing client relationships, ensuring service delivery excellence, driving process improvements, supporting automation initiatives, and achieving financial and operational performance objectives across healthcare revenue cycle functions. The ideal candidate combines strategic account management skills with a strong understanding of healthcare revenue cycle operations and a commitment to fostering a culture of accountability, continuous improvement, and operational excellence while delivering exceptional client experiences.

Location & Schedule

• Remote position within the United States
• Hours 8:00-5:00CST- Monday through Friday

Key Responsibilities

• Serve as the primary point of contact alongside Client Success for assigned client accounts, fostering strong client relationships and ensuring a high level of customer satisfaction.
• Manage and oversee contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables.
• Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to ensure compliance with client and organizational expectations.
• Collaborate with internal teams to monitor service performance, identify opportunities for improvement, and implement solutions that enhance operational efficiency and client outcomes.
• Partner with technology teams to identify, prioritize, and implement automation opportunities that improve efficiency, scalability, accuracy, and overall revenue cycle performance.
• Lead issue identification, escalation management, root cause analysis, and resolution efforts to address client concerns and operational challenges.
• Collaborate with clients and internal leadership regarding service enhancements, scope modifications, and operational initiatives.
• Prepare and deliver business reviews, performance reports, dashboards, and presentations to clients and internal leadership.
• Provide strategic recommendations to improve revenue cycle performance, increase effectiveness, and support organizational growth objectives.
• Experience working with offshore teams and outsourced service delivery models.
• Experience in automation technologies and process improvement methodologies.

Eligibility & Requirements

Must be legally authorized to work in the USA. No Contractors, No C2C, No Visa Sponsorship.

No recruiting agencies.

Location & Hours: Remote in USA Only. We cannot consider candidates from New York, California, or Washington state.

Mon-Fri 8:00 AM to 5:00 PMCST. Flexible working hours may be required based on business.

Equal Opportunity Statement

Jorie AI is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or veteran status. Employment decisions are based on qualifications, merit, and business needs.