RCL Administrative Coordinator

Cape Cod Five; Massachusetts; Hybrid; USD 29,000 - 36,000; Full time

Job summary

Cape Cod Five is seeking an Administrative professional to support the Residential & Consumer Lending line in Hyannis, MA. This hybrid, full-time role reports to the RCL Administrative Manager and focuses on keeping projects and department reporting on schedule.

The position involves preparing diverse reports for leadership, assisting with audits and investor requests, and coordinating with Marketing for RCL materials. Strong MS Office skills and regulatory understanding are key.

Qualifications

• Experience in Residential and Consumer Lending.
• Mortgage department or compliance experience desirable.
• Strong customer service and communication skills.
• Ability to interpret complex regulations.
• Ability to multi-task and meet deadlines in a high-pressure environment.
• Willing to cross-train and learn functions across the department.
• Overtime include early mornings, nights and weekends.

Responsibilities

• Provides administrative support to the Director of RCL Administration and the Director of Quality Control and Investor Relationships.
• Coordinates information and needs across overlapping projects with other departments.
• Prepares weekly and monthly department management reports.
• Prepares reports for the Board, Committees, Senior and Executive Management.
• Supports department audits, exams, and investor requests.
• Assists with vendor management and accounting reconciliations.

Skills

Administrative experience

Financial services

Customer service

Analytical skills

Organizational skills

Communication

Regulatory understanding

Deadline management

MS Office

Cyber security awareness

Education

Associate’s degree or equivalent experience

Tools

MS Office suite

Job description

Job Category: Residential & Consumer Lending

Requisition Number: RCLAD002995

• Posted : August 4, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

HQ5 1500 Iyannough Road Hyannis, MA 02601, USA

HQ5 1500 Iyannough Road Hyannis, MA 02601, USA

• Pay or shift range: $21.55 USD to $26.07 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 13

SUMMARY:

Supports the RCL Administrative Manager to keep projects and department reporting on schedule. Assists with research and preparation of strategic project and system initiatives. Prepares a wide range of reports for the Board, Committees, Senior and Executive Management, including the compilation of market data utilized in business line and strategic decisions. Provides support for audit/exam coordination and report preparation. Under the direction of the RCL Administrative Manager, assists with administrative support to the department’s senior management team.

Provides support for the department’s sales function including business development events, community events, training, and other tasks as appropriate.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

• Provides administrative support to the Director of RCL Administration and the Director of Quality Control and Investor Relationships under the direction of the RCL Administrative Manager.
• Works collaboratively with the RCL Administrative Manager to coordinate the exchange of information and needs of over-lapping projects with other departments.
• Works in support of department goals and objectives.
• Prepares weekly and monthly department management reports.
• Prepare reports for the Board, Committees, Senior and Executive Management.
• Works collaboratively with the Director of Quality Control and Investor Relationships to prepare reports for third-party reviews, audits, exams, and investor requests.
• Assists with the coordination of department audits and exams.
• Assists with vendor management.
• Performs accounting and reconciliation functions as necessary.
• Provides support of the sales function including the Director of Residential Sales & Production and the Mortgage Loan Officers.
• Develops and maintains good working relationships with other Bank departments.
• Works collaboratively with the RCL Administrative Manager to coordinate with the Marketing department for the production of all RCL marketing materials.
• Assists with projects within RCL as well as collaboratively with other departments and business lines.
• Prepares bills, obtains appropriate approvals and submits to the Accounting department for processing.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:

• Associate’s degree or equivalent experience.

KNOWLEDGE, SKILLS & ABILITIES:

• Prior administrative or financial services experience, preferably in Residential and Consumer Lending.
• Prior mortgage department or compliance experience is highly desirable.
• Effective customer service skills; internal and external customers.
• Ability to demonstrate creativity and judgment in relationship to sales and marketing materials.
• Strong analytical, organizational and problem-solving skills including the ability prioritize workload and multi-task while maintaining attention to detail and seeing tasks and projects through to their completion.
• Ability to exercise sound business judgment.
• Ability to understand and interpret complex regulations is required.
• Ability to multi-task, meet and manage deadlines, be adaptable and flexible in high-pressure situations.
• Must be willing to cross-train and learn functions as needed throughout the entire department.
• Excellent written and verbal communication skills.
• Strong knowledge of MS Office products and the ability to quickly learn new software and applications.
• Must be able to work overtime as needed; including early mornings, nights and weekends.
• Cyber Security Awareness to Protect the Digital Environment, the Bank, and Customers

COMPETENCIES:

• Technical Learning
• Time Management
• Approachability
• Compassion
• Customer Focus
• Ethics and Values
• Humor
• Integrity and Trust
• Peer Relationships
• Functional/Technical Skills
• Problem Solving

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Associates or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.