Assistant Banking Center Manager - East Harwich

Cape Cod Five; Harwich (MA); On-site; USD 45,000 - 52,000; Full time

Job summary

Cape Cod Five is seeking an Assistant Banking Center Manager to supervise staff at the East Harwich Banking Center. The role focuses on monitoring performance, ensuring excellent customer care, and delivering a full range of financial services to clients to reach their goals.

It serves as a key member of the retail management team, supporting staff development. The position requires strong leadership, knowledge of banking products, and a commitment to compliance and customer satisfaction in a

Qualifications

• Three or more years supervisory experience and proven leadership capabilities.
• Knowledge of Bank products and services across consumer, deposit, lending, and digital channels.
• Experience in customer relationship building and problem resolution in financial services.
• Familiarity with regulatory requirements and banking policies.

Responsibilities

• Oversees Banking Center staff daily operations, scheduling, and coaching.
• Reviews management reports and monitors performance metrics.
• Greets customers by name and uncovers financial needs to drive referrals.
• Provides customer service via transactions, deposits, loan payments, and product recommendations.
• Supports Banking Center Manager and participates in community events.

Skills

Supervisory experience

Customer service

Financial services knowledge

Cyber security awareness

Education

Bachelor's degree

NMLS registration

Notary Public

Medallion signature guarantee training

Job description

Assistant Banking Center Manager - East Harwich

Job Category: Retail Banking

• Full-Time
• On-site

Locations

Showing 1 location

• Pay or shift range: $32.50 USD to $37.94 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Salary Grade: 16R

Summary:

The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

• Oversees, supervises and mentors Banking Center staff for purposes of the day-to-day administration of job duties, including scheduling, communicating overall goals, operations, and coaching reinforcing principles and values.
• Monitors and decisions management reports.
• Develops a rapport with customers, greeting customers by name, possesses an understanding of account ownership types and authority, as well as, being responsive and timely with correspondence and problem resolution; all while displaying a caring attitude (GUEST philosophy).
• Provides backup to the Banking Center Manager.
• Provides excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution in accordance with Bank policies and procedures.
• Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
• Fulfills all Banking Center opening and closing activities.
• Introduces and advises on the Bank's deposit and consumer loan products and services to proactively meet customer needs.
• Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Maintain a working knowledge of product and service offerings including consumer, business, deposit, lending, non-profit, retirement, digital banking, debit cards, etc.
• Confidently discuss customer lending opportunities and assists customers in preparing loan applications for home equity loan products and other consumer loans.
• Safeguards customer trust by upholding the duty of customer confidentiality.
• Complies with all required laws, regulations, policies, and procedures.
• Timely completion of all assigned learning activities.
• Actively participate in Banking Center meetings and one-on-one coaching sessions.
• Participates/volunteers in community groups and events.
• Completes specialized training courses and certification programs as assigned and within allotted timeframes.
• Additional duties as assigned.

EDUCATION & CERTIFICATIONS:

• Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience
• Nationwide Mortgage Licensing System (NMLS) registration
• Notary Public commission
• Completion of Medallion signature guarantee training required

KNOWLEDGE, SKILLS & ABILITIES:

• Three or more years supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience (e.g., Relationship Banker III or above).
• Conversant in all Bank business lines
• Ability to independently complete and mentor others in transactions and all platform services, including transactions, account opening, consumer loan products, IRAs, trust accounts, etc.
• Ability to execute more complex account openings and transactions independently
• Ability to supervise staff at the RBI-IV levels
• Critical thinking, decision making and problem-solving skills
• Demonstrated high level of judgement and decision‑making ability
• Demonstrated ability to fulfill the opening/closing activities of the Banking Center
• Prior customer relationship building experience
• Must have a supervisory aptitude
• Demonstrated management and leadership skills
• Must have cyber security awareness to protect the digital environment, the Bank, and customers

COMPETENCIES:

• Managerial Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

Bachelors or better.

Experience

Licenses & Certifications

Required

NMLS MLO Registration

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.