RCA & Problem Resolution Lead - Tech Ops

General Dynamics - IT; Annapolis (MD); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

General Dynamics - IT in Maryland seeks a Senior Data Analyst to own and advance data-driven resolution processes for Enterprise IT services. This role focuses on root cause analysis, problem management, and preventative actions to minimize outages for a critical government client.

On-site responsibilities in Annapolis Junction align with a dynamic team environment. Ideal candidates will bring 5+ years of relevant experience, a BA/BS, and TS/SCI w/Poly clearance.

Qualifications

• Education: Bachelor of Arts/Bachelor of Science.
• Experience: 5+ years in related roles.
• Security: TS/SCI with Poly; US citizenship required.
• Location: On-site in Annapolis Junction, MD.

Responsabilités

• Lead the problem management process and ensure best practices.
• Facilitate RCA sessions with stakeholders and technical teams.
• Develop and implement preventative actions to prevent recurrence.
• Analyze incident data to identify trends and generate reports.
• Collaborate with IT Operations and Service Delivery to close gaps.
• Cross-train in Availability and Change Management.

Connaissances

Problem management

RCA facilitation

Data analysis

Reporting and communication

Cross-functional collaboration

Formation

Bachelor's degree (BA/BS)

Description du poste

General Dynamics - IT in Maryland seeks a Senior Data Analyst to own and advance data-driven resolution processes for Enterprise IT services. This role focuses on root cause analysis, problem management, and preventative actions to minimize outages for a critical government client.

On-site responsibilities in Annapolis Junction align with a dynamic team environment. Ideal candidates will bring 5+ years of relevant experience, a BA/BS, and TS/SCI w/Poly clearance.