RCA Engineer: Incident Analysis & Reliability

ASM Research, An Accenture Federal Services Company; Trenton (NJ); On-site; USD 78,000 - 129,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Mid-level Root Cause Engineer (RCA) to perform structured RCAs for recurring or high-impact incidents affecting federal IT services. You will collect evidence from logs, traces, and configurations, and collaborate with Incident Response, Problem Management, SRE, and engineering teams to document outcomes and preventive actions.

The role requires a Bachelor’s degree or equivalent, 4–7 years in IT operations or reliability roles, ITIL

Qualifications

• Bachelor’s degree or equivalent relevant experience in IT, CS, business or related field.
• 4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with responsibility for RCAs.
• Strong understanding of ITIL principles and proficiency with incident and problem management tools.
• Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
• Strong analytical, problem-solving, facilitation and communication skills with ability to manage multiple investigations.

Responsibilities

• Apply RCA methodologies (5 Whys, fishbone diagrams, fault tree analysis) and select techniques based on incident complexity and impact.
• Gather and analyze monitoring data, logs, traces, configuration records, and timelines to distinguish root causes.
• Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to drive discussion and remediation actions.
• Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
• Define and track RCA metrics such as recurrence rates and RCA cycle time to improve quality and timeliness.
• Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
• Produce high-quality RCA reports describing what happened, why, and prevention steps.
• Identify systemic reliability risks and patterns across incidents.

Skills

RCA methodologies

ITIL knowledge

Analytical thinking

Communication skills

Facilitation

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Business or related field

Tools

Incident/Problem management tools

Observability platforms

Log analytics

Job description

ASM Research, An Accenture Federal Services Company, seeks a Mid-level Root Cause Engineer (RCA) to perform structured RCAs for recurring or high-impact incidents affecting federal IT services. You will collect evidence from logs, traces, and configurations, and collaborate with Incident Response, Problem Management, SRE, and engineering teams to document outcomes and preventive actions.

The role requires a Bachelor’s degree or equivalent, 4–7 years in IT operations or reliability roles, ITIL