RCA Engineer: Drive Reliability & Incident Prevention

ASM Research, An Accenture Federal Services Company; Carson City (NV); On-site; USD 78,000 - 129,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Mid Root Cause Engineer (RCA) to perform structured RCAs for recurring or high-impact incidents affecting federal IT services. You will consolidate evidence from logs, traces, and incident records to identify root causes and drive corrective actions.

You will collaborate with Incident Response, Problem Management, SRE, and engineering teams to document RCA outcomes and improve service reliability, with a focus on recurrence

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or related field, or equivalent relevant experience.
• 4–7 years of experience in IT operations, incident/problem management, reliability engineering, or related roles with significant responsibility for conducting structured RCAs.
• Strong understanding of ITIL principles, incident and problem management best practices, and proficiency with incident and problem management tools.
• Demonstrated expertise in at least one structured RCA methodology and ability to coach teams in its use.
• Strong analytical, problem‑solving, facilitation and communication skills with the ability to manage multiple concurrent investigations effectively.
• Ability to work collaboratively with cross‑functional technical and business teams in a fast‑paced enterprise IT environment.
• Candidates must possess a current active secret security clearance or higher.

Responsibilities

• Apply common RCA methodologies (such as 5 Whys, fishbone diagrams, fault tree analysis, and component failure impact analysis) and select appropriate techniques based on incident complexity and impact.
• Gather and analyze monitoring data, logs, traces, configuration records, service topology maps, and incident timelines, to distinguish contributing factors from true root causes.
• Facilitate cross-functional RCA sessions with operations, engineering, cybersecurity, and business teams to drive focused discussion, managing differing viewpoints, and converging on agreed causes and remediation actions.
• Translate RCA findings into corrective and preventive actions aligned with Problem Management workflows.
• Define and track RCA metrics such as recurrence rates, RCA cycle time, and others using data driven insights to improve analysis quality, timeliness, and effectiveness.
• Support integration of RCA activities into ITIL-aligned Problem Management and continual service improvement practices.
• Produce high-quality RCA reports that are audience‑appropriate describing what happened, why it happened, and prevention steps.
• Identify systemic reliability risks and patterns across incidents.

Skills

Analytical skills

Problem solving

Facilitation

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in IT/CS/Business or related field

Tools

Incident management tools

Problem management tools

Observability platforms

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Mid Root Cause Engineer (RCA) to perform structured RCAs for recurring or high-impact incidents affecting federal IT services. You will consolidate evidence from logs, traces, and incident records to identify root causes and drive corrective actions.

You will collaborate with Incident Response, Problem Management, SRE, and engineering teams to document RCA outcomes and improve service reliability, with a focus on recurrence