RB Administrative Coordinator

Advantage Behavioral Health LLC.; Scranton (Lackawanna County); On-site; USD 32,000 - 46,000; Full time

Job summary

River Bend Health & Wellness is seeking an Administrative Coordinator to support daily operations, coordinating appointments, records, and communications. You will assist with transportation needs and maintain HIPAA-compliant documentation to ensure a smooth client experience.

The role requires strong organizational skills, attention to detail, and the ability to interact professionally with clients, providers, and staff in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• Preferred experience in healthcare, behavioral health, or related administrative environments.
• Current First Aid and CPR certification and Narcan administration training are required.

Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls with professional customer service.
• Greet clients and visitors and maintain a welcoming office environment.
• Prepare, maintain, and update client records in the EHR system.
• Provide administrative support to clinical staff and leadership.

Skills

Administrative support

Scheduling

Customer service

HIPAA compliance

Education

High School Diploma or GED

Tools

EHR software

Job description

Position Summary

The Administrative Coordinator plays a vital role in supporting the daily operations of River Bend Health & Wellness by providing administrative, scheduling, communication, and client support services. This position serves as a central point of coordination between clients, providers, and departments to ensure efficient office workflow and positive client experience. The Administrative Coordinator is responsible for maintaining accurate records, coordinating appointments, supporting organizational initiatives, and assisting with transportation needs when assigned.

Position Summary

The Administrative Coordinator plays a vital role in supporting the daily operations of River Bend Health & Wellness by providing administrative, scheduling, communication, and client support services. This position serves as a central point of coordination between clients, providers, and departments to ensure efficient office workflow and positive client experience. The Administrative Coordinator is responsible for maintaining accurate records, coordinating appointments, supporting organizational initiatives, and assisting with transportation needs when assigned.

Key Responsibilities

• Coordinate client appointments, intakes, follow-up visits, and provider schedules.
• Answer and direct incoming calls while providing professional and courteous customer service.
• Greet clients and visitors and maintain a welcoming office environment.
• Conduct client outreach regarding appointments, services, and program participation.
• Prepare, maintain, and update client records and documentation within the Electronic Health Record (EHR).
• Create and maintain reports, forms, spreadsheets, and other administrative records.
• Provide administrative support to clinical staff, leadership, and other departments.
• Assist with pharmacy communications, scheduling coordination, and operational needs.
• Process incoming and outgoing mail and maintain office supply inventory.
• Support meetings, training, community outreach events, and organizational activities.
• Transport clients to approved appointments, services, or community resources as assigned.
• Maintain compliance with HIPAA, company policies, and applicable regulations.

Qualifications

• High School Diploma or GED required.
• Preferred experience in healthcare, behavioral health, substance use treatment, medical office administration, customer service, or related administrative environments.

Required Certifications/Training

• Current First Aid and CPR certification
• Narcan administration training

Employment Requirements

• At least 18 years of age
• Valid driver license with acceptable driving record
• Pass a background check
• Health physical screen and negative TB test
• Drug and Alcohol screening.

Physical Requirements

• Ability to sit, stand, walk, and operate office equipment for extended periods and lift up to 50 pounds.

Monday-Friday 8:30am-5:0pm