Rating Associate

IMT Insurance; West Des Moines (IA); Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K

Hybrid work

Paid vacation

Employee assistance

Job summary

IMT Insurance, based in West Des Moines, IA, seeks a Rating Associate to process commercial lines business, quotations, renewals, amendments, and cancellations. The role emphasizes excellent client service, accuracy, and adherence to underwriting standards in a hybrid work environment.

The position offers a competitive salary with a range of benefits and opportunities for professional growth within the underwriting team.

Qualifications

• Detail oriented with strong focus on accuracy.
• Strong organizational, time-management, and prioritizing skills.
• Basic knowledge of underwriting terminology.
• Excellent written and verbal communication with customer service focus.
• Ability to use computerized rating and policy issuance systems and Microsoft Office.
• Strong problem-solving and critical thinking for complex situations.
• A high school diploma or equivalency is required.

Responsibilities

• Provide professional customer service to internal and external customers.
• Communicate by telephone and written means to clarify information needed.
• Process all types of transactions for all commercial lines including renewals and new business.
• Order reports and obtain information required by underwriting staff.
• Support underwriting staff with duties such as correspondence and file organization.
• Handle correspondence as needed.
• Work under general supervision with limited creativity.

Skills

Detail oriented

Organizational skills

Customer service

Communication skills

Problem solving

Underwriting terminology

High school diploma

Education

High school diploma

Tools

Microsoft Office

Job description

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IMT is proud of our heritage and will never forget where our roots are firmly planted. Locally run from its office in West Des Moines, Iowa, IMT has been a Midwest company since it was founded in Wadena, Iowa in 1884. That's over 140 years!

Today, IMT continues to offer a strong line of personal and commercial insurance products for which it has always been known, along with exceptional service for a competitive price. Our products are offered through Independent Agents throughout a six-state territory - Iowa, Illinois, Minnesota, Nebraska, South Dakota and Wisconsin.

RATING ASSOCIATE

IMT Insurance is hiring for a Rating Associate to work within a team to process commercial lines new business, quotations, renewals, amendments and cancellations. IMT is looking for an individual who possesses strong interpersonal skills and communicates effectively with internal and external customers. The ideal applicant must be driven, eager to learn through continuous learning opportunities, and have excellent customer service skills to adhere to our agents’ needs and the department’s customer service standards.

A DAY IN THE LIFE

• Provide professional customer service to internal and external customers.
• Responsible for telephone and written communication to clarify information needed to process items correctly.
• Process all types of transactions for all commercial lines of business, including renewals, amendments, cancellations, new business, quotations and any other transactions.
• Orders reports and obtains information as determined by underwriting staff, such as loss control reports and motor vehicle reports.
• Provides general support to the underwriting staff with miscellaneous duties such as sending correspondence to the agent, assist with obtaining needed information, and maintaining file organization.
• Responsible for correspondence as needed.
• Work under general supervision, a limited degree of creativity and latitude is required.

DESIRED QUALIFICATIONS

• Detail oriented including ability to concentrate on work activities (e.g., keying and proofing).
• Possesses strong organizational, time management, and prioritizing skills.
• Basic knowledge of underwriting terminology.
• Good written and verbal communication skills with strong customer service skills and phone etiquette required.
• Ability to use computerized rating and policy issuance systems, Microsoft Office Products and function in a personal computer network environment.
• Ability to problem solve and use critical thinking skills to analyze and make decisions on complex situations.
• A high school diploma or equivalency is needed to perform normal functions.

BENEFITS & PERKS

IMT Insurance is committed to our employees and their families. When you work for IMT, you earn far more than just a paycheck. The IMT office was new in 2018 and offers a fitness room, game room and a variety of collaboration areas. This position includes a hybrid work arrangement, learning and development opportunities and more! Below is a list of what IMT offers our employees:

• Medical, dental, and vision insurance
• Life & A D & D insurance
• 401K retirement savings accounts
• spending accounts
• long and short-term disability
• profit share
• paid vacation & sick time
• employee assistant program and additional voluntary benefits

The salary range for this position is $38,000.00 - $47,000.00

Starting salary will depend on level of experience

This position is not eligible for tips or commission but may be eligible for additional bonuses

WHAT DEFINES US

Our vision is to provide peace of mind in the moments that matter.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our agents and customers come from all walks of life and so do we. Our goal is to hire great people from a wide variety of backgrounds, because it makes our team stronger. If you share our values and our passion for creating a Worry Free life for others, we want to talk to you!