RAS Service & Application Engineer

Rittal LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Rittal LLC seeks an Automation System Service & Application Engineer to provide technical support, system integration, and application development for Rittal automation systems. You will engage with clients to understand automation needs and ensure successful implementation of RAS products such as WT, MT, MTS, EHRT, and Perforex.

Responsibilities include on-site and remote troubleshooting, installation and configuration, and training for clients.

Qualifications

• BS in Electrical or Electronic Engineering, or equivalent.
• 5+ years in Controls Engineering or CNC machines.
• Knowledge of pneumatics, vacuum, electrical systems up to 460 V.
• CAD/AutoCAD experience for importing docs into RAS software.
• Experience with PLCs, HMIs, DCS and automation tech.
• German language skills a plus.
• MS Office proficiency (Word, Excel).
• Strong interpersonal, written and verbal communication.

Responsibilities

• Provide daily support to customers and sales engineers for RAS machines and related products.
• Offer on-site and remote troubleshooting and support for automation systems.
• Assist with integration of Rittal automation products into existing systems.
• Perform installations and configurations at customer sites.
• Diagnose faults, repair and implement corrective actions promptly.
• Conduct client and end-user training on Rittal automation systems.
• Assist with setup and demonstrations at trade shows and events.
• Travel up to 80% to North America, Canada, Mexico and Germany; coordinate with HQ and partners.

Skills

Controls Engineering

PLCs

Automation Software

Electrical Eng

Troubleshooting

Education

B.S. in Electrical Eng

Tools

CAD/AutoCAD

Siemens TIA Portal

Rockwell Studio 5000

Job description

Job Summary:

As a Rittal Automation System Service & Application Engineer, you will be responsible for providing technical support, system integration, and application development for Rittal's automation systems. You will engage with clients to understand their automation needs and ensure the successful implementation and operation of Rittal products such as WT, MT, MTS, EHRT, and Perforex.

Primary Activities/Duties :

• Provides daily support to Rittal's customers and Rittal Outside Sales Engineers as it relates to Rittal Automation Systems (RAS) machines or supplemental products.
• Provide on-site and remote troubleshooting and support for Rittal automation systems.
• Supports customers by being "on call" as needed.
• Assist with the integration of Rittal automation products into existing systems, ensuring compatibility and optimal functionality.
• Perform installations and configurations of automation systems at customer sites.
• Diagnose system faults, perform repairs, and execute corrective actions in a timely manner.
• Support the implementation, installation and repairing of RAS machine.
• Conduct training sessions for clients and end-users on Rittal automation systems.
• Assist with setup and demonstration of RAS machines during trade show and customer events.
• Available for extensive travel to customer locations in North America (including Canada and Mexico) and Germany - up to 80%.
• On-going communications with Rittal Headquarters, Eckelmann, Siemens, and Kiesling located in Germany regarding products, quality or any other issues regarding RAS.
• Performs other duties as assigned.

Knowledge & Experience :

• B.S. degree with major in Electrical or Electronic Engineering or equivalent training required. Technical certification with PLC or CNC Controls or computers a plus.
• Five plus years work experience in Controls Engineering or CNC Machines with plant floor experience required.
• Knowledge of pneumatics and vacuum systems, electricity (AC/DC), step up/step down transformers, single and three phase power up to 460 volts, linear actuator motors.
• Working knowledge of CAD/AutoCAD drawing for importing customer documentation into the RAS software.
• Experience with automation systems, PLCs, and control technology.
• Strives for continuous improvement of equipment and processes by giving feedback that will improve reliability and technology.
• Familiarity with automation software (e.g., Siemens TIA Portal, Rockwell Studio 5000) and Rittal-specific programming tools.
• In-depth knowledge of automation systems, including Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), and Distributed Control Systems (DCS).
• Must be able to visually communicate concepts, read drawings and be very detailed. Working knowledge of PLC logic and process troubleshooting.
• Basic understanding of drilling, tapping, and milling of metal parts and the ability use measurement instruments.
• Conversational and technical knowledge of the German language is a plus.
• Experience with Microsoft products, including working knowledge of Word and Excel.
• High level of interpersonal skills to work effectively with technical as well as non-tech personnel. Ability to work independently as well as a member of multi -functional team.
• Excellent Verbal and written communication skills.
• Interpersonal, problem-solving, decision making skills, ability to concentrate and pay close attention to details and handle multiple tasks simultaneously.
• Must be available to work daily/weekly overtime as needed.
  #LI_JH1 #Tech

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company's Human Resources Department at [phone].

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.