Rapid Response Security Dispatcher

Tanner Health; Georgia; On-site; USD 25,000 - 33,000; Full time

Job summary

Tanner Health is seeking a Security Dispatcher to manage emergency and security requests across all facilities. You will document responses with precision while maintaining confidentiality in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multi-task under pressure, including weekends and extended shifts. A high school diploma or GED is required and prior dispatch experience is preferred.

Qualifications

• Six months of medical/public safety dispatch experience or one year of high call volume experience required.
• Excellent customer service and communication skills are required. A distinct speaking voice that is clear and easily understood.
• The ability to think quickly and clearly under stressful situations, establishing priorities and passing on information as needed.
• Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.
• Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and efficient communication during stressful and emergency events.
• Interpersonal skills are necessary to communicate effectively with a wide variety of hospital personnel, patients, and outside callers in gathering and exchanging approved information.
• Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.
• Ability to multi-task and work with frequent interruptions.
• Required to maintain a collaborative, team relationship with peers and colleagues to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.
• Detailed information gathering and writing skills. excellent spelling and grammar.
• Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.
• Subject to annual background check.

Responsibilities

• Process emergency and security calls.
• Document security responses concisely and accurately.
• Prioritize tasks in a fast-paced environment.
• Coordinate with hospital personnel and outside callers.
• Maintain confidentiality and professionalism.

Skills

Customer service

Communication

Stress management

Multi-tasking

Team collaboration

Education

High School Diploma or GED

Job description

Tanner Health is seeking a Security Dispatcher to manage emergency and security requests across all facilities. You will document responses with precision while maintaining confidentiality in a fast-paced environment.

The role requires strong customer service, clear communication, and the ability to multi-task under pressure, including weekends and extended shifts. A high school diploma or GED is required and prior dispatch experience is preferred.