Rapid Regional Support Associate

Gemaire Distributors; Tampa (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

GEMAIRE Distributors is seeking a capable Counter Sales / Rapid Regional Support Associate in Tampa, FL. You will represent the company, support branches (counter and warehouse), and travel within the region to complete assignments and supervise/teach teammates.

The role emphasizes sales and customer service with opportunities for growth, training on safety and procedures, and collaboration with internal and external teams.

Qualifications

• Minimum 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned

Skills

HVAC knowledge

Customer service

Sales experience

Interpersonal skills

Independent work

Multitasking

MS Office

Clean driving record

Education

Bachelor's or Associate’s Degree

Tools

Microsoft Office

Job description

#GEM-16369

Tampa, Florida, USA

Full-Time/Part-Time

Full-Time

Job Description

Duties and Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned

Required Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.

Education/Experience

Bachelor’s or Associate’s Degree preferred. Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule

Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.

Physical Demands

• Sedentary – Lifting 0-10 pounds Frequency
• Light Lifting – 10-20 pounds Frequent
• Moderate Lifting – 20 to 50 pounds Occasional
• Heavy Lifting – 50 to 100 pounds Occasional
• Pulling/Pushing, Carrying Occasional
• Reaching or working above shoulder Occasional
• Walking Frequent
• Standing Frequent
• Sitting Occasional
• Stooping Occasional
• Kneeling Occasional
• Repeated Bending Occasional
• Climbing Occasional
• Desk Work/Computer use/Telephone use Frequent
• Operating a motor vehicle Frequent
• Operating a commercial vehicle Never
• Operating warehouse equipment, forklift, baseloid lift etc Occasional
• Other – Talk, Drive, visit customers etc. Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.