Rapid Regional Support Associate

Gemaire Distributors; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Gemaire Distributors in Pensacola, FL, is looking for a Rapid Regional Support Associate to travel to branches within a region and provide strong sales and service support to dealers and end users.

You will help supervise and train Counter and Warehouse Associates, assist management with daily operations, and process sales orders with upsell opportunities to maintain branch performance in a fast-paced environment.

Qualifications

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.

Responsibilities

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned.

Skills

HVAC knowledge

Customer service

Sales experience

Communication

Multitasking

Independent work

Team collaboration

Travel willingness

Problem solving

Education

Bachelor’s or Associate’s Degree preferred

Tools

Microsoft Office

Forklift operation

Job description

#GEM-16366

Pensacola, Florida, USA

Full-Time/Part-Time

Full-Time

Job Description

Duties and Responsibilities:

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications:

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.
• Bilingual (Spanish) preferred.

Years of Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule: Monday through Friday, with occasional Saturdays. This position may require working extra hours on occasion.

Physical Demands

Demand

• Sedentary – Lifting 0-10 pounds (Frequent)
• Light Lifting – 10-20 pounds (Frequent)
• Moderate Lifting – 20 to 50 pounds (Occasional)
• Heavy Lifting – 50 to 100 pounds (Occasional)
• Pulling/Pushing, Carrying (Occasional)
• Reaching or working above shoulder (Occasional)
• Walking (Frequent)
• Standing (Frequent)
• Sitting (Occasional)
• Stooping (Occasional)
• Kneeling (Occasional)
• Repeated Bending (Occasional)
• Climbing (Occasional)
• Desk Work/Computer use/Telephone use (Frequent)
• Operating a motor vehicle (Frequent)
• Operating a commercial vehicle (Never)
• Operating warehouse equipment, forklift, baseloid lift etc (Occasional)
• Other – Talk, Drive, visit customers etc. (Occasional)

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Subsidiary: Gemaire Distributors

Business Title: Rapid Regional Support Associate

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.