Range Customer Service Associate

White Birch Armory; Dover (NH); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Bonus structure

Health insurance

Dental

PTO

Professional Development

Flexible schedule

Growth opportunities

Mentor/Apprentice program

Vision

401(k) with company match

Generous Employee discount

Free classes

Company parties

Employee use of company recreational I

Job summary

White Birch Armory in Dover, NH is seeking a full-time Range Customer Service Associate to join our team. You’ll greet guests, handle check-ins, assist with merchandise and firearm purchases, process sales, transfers, and 4473 forms while maintaining a welcoming, safe environment.

You’ll help on the range, monitor activities, promote safe handling as Range Safety Officer, and address safety concerns. The position offers a competitive $15/hour wage, free range time, and a top-tier benefits

Qualifications

• 21+ years old
• Strong customer service, communication, and active listening skills
• Working knowledge of firearms, firearm safety, and related merchandise
• Ability to remain calm, alert, and safety focused in dynamic environments
• Ability to operate or quickly learn point of sale and operational systems
• Ability to work collaboratively within a team environment

Responsibilities

• Greet customers for check-ins and assist with merchandise and firearm purchases
• Process sales transactions, firearm transfers, and 4473 forms while keeping the facility organized
• Assist customers on the range, monitor activities, promote safe firearm handling as a Range Safety Officer
• Address safety concerns as needed

Skills

Customer service

Active listening

Communication

Firearms knowledge

Safety awareness

Team collaboration

Tools

POS systems

4473 processing

Job description

Do you want a career that combines customer service, firearms knowledge, and a passion for the shooting sports industry? If so, White Birch Armory is looking for a full-time Range Customer Service Associate to join our team in Dover, NH. This is an exciting opportunity to be at the center of the action, assisting customers, supporting range operations, and helping create a safe, welcoming experience for every guest who walks through our doors.

As our Range Customer Service Associate, you'll enjoy a competitive wage of $15 per hour and free range time. We also offer a top-tier benefits package, including:

• Bonus structure
• Health insurance
• Dental
• PTO
• Professional Development
• Flexible schedule
• Growth opportunities
• Mentor/Apprentice program
• Vision
• A 401(k) with company match
• Generous Employee discount
• Free classes
• Company parties
• Employee use of company recreational items

THE TYPE OF CANDIDATE WE'RE LOOKING FOR

• 21+ years old
• Strong customer service, communication, and active listening skills
• Working knowledge of firearms, firearm safety, and related merchandise
• Ability to remain calm, alert, and safety focused in dynamic environments
• Ability to operate or quickly learn point of sale and operational systems
• Ability to work collaboratively within a team environment

Previous retail, customer service, firearms-related, range safety, or firearm handling experience is preferred; however, on-the-job training is provided for the right candidate.

If you can meet the requirements above, keep reading to find out what your day entails!

YOUR DAY-TO-DAY AS A RANGE CUSTOMER SERVICE ASSOCIATE

This is a full-time position with a consistent schedule designed to support both our retail and range operations.

As our Range Customer Service Associate, you'll be one of the first faces customers see, greeting them for check-ins and helping with merchandise and firearm purchases. You'll process sales transactions, firearm transfers, and 4473 forms while keeping the facility organized and welcoming. Additionally, you'll assist customers on the range, monitor activities, promote safe firearm handling as a Range Safety Officer, and address any safety concerns as needed.

ABOUT WHITE BIRCH ARMORY

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

TAKE THE NEXT STEP

Must have the ability to pass a background check.