Range Check-In Associate

Texas Gun Experience LLC; Grapevine (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Full benefits

Job summary

Texas Gun Experience LLC is seeking a Range Check-In Associate to welcome members and guests, check them in and out of shooting lanes, and assist with rentals and accessories. This role requires strong customer service, basic firearms knowledge, and proficiency with a point-of-sale system.

You will work in a fast-paced environment, support lane reservations, and coordinate with Range staff to guide new shooters to training resources. Weekend availability and a high-energy attitude are a plus.

Qualifications

• Basic knowledge of firearms and safety; industry experience preferred.
• Ability to provide excellent customer service in a fast-paced environment.
• Fluent in English, with strong communication and interpersonal skills.
• Able to multi-task and adapt to evolving business needs.

Responsibilities

• Check in/out members and guests at shooting lanes.
• Operate the point-of-sale system and process sales.
• Explain firearms rentals and assemble gun packages.
• Assist with lane reservations and guide new shooters to training.
• Support Retail and Customer Experience teams as needed.

Skills

Customer service

Communication

Team player

Multitasking

English proficiency

Education

High school diploma or equivalent

College degree or trade certificate preferred

Tools

POS system

Reservation management

Job description

We are looking for a Range Check-In Associate who wants to join a dynamic team and make a difference in the firearm community.

Our Range Check-In Associates are responsible for setting the tone for our members and guests when they visit our range. They are responsible for getting members and guests checked in and out of shooting lanes, operating our point-of-sale system, answering questions about and processing firearms rentals, putting together and ringing out machine gun packages, managing lane reservations, and navigating new shooters to the appropriate training resource.

A Range Check-In Associate answers questions and processes sales of accessories, ammunition, and can often flex into our Retail department and onto our Customer Experience Team to assist when needed. Our ideal Range Check-In Associate flourishes in a fast-paced environment and can handle heavy volume while maintaining exceptional customer service and a positive attitude. Working closely with our Range staff, our Range Check-In Associates need to be well-versed in Range Etiquette and rules and should be able to diffuse stressful situations with ease.

REQUIREMENTS:

• Enthusiastic, friendly, and energetic with a genuine desire to provide exceptional customer service.
• At minimum, a basic knowledge of firearms and firearms safety with experience in the firearm industry preferred.
• Basic understanding of sales principles and customer service practices.
• Proficient in verbal and written English language.
• Solid communication and interpersonal skills.
• Ability to read, write and effectively communicate with customers, peers, and management.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Proactive with the ability to work as part of a team and take initiative independent of direct supervision.
• Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders.
• Available to work a variety of hours, which may include early mornings, evenings, and weekends shifts.
• Applicants must be 21 years of age or older per federal guidelines to legally process the sale of firearms.
• High school diploma or equivalent; college degree or trade certificate preferred.

MUST BE WILLING TO WORK WEEKENDS

Pay Rate: 16.00 per hour; Incentive Plan eligible

Must be able to work weekends.

Full Benefits