Retail Sales Supervisor

White Birch Armory; Dover (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

PTO

Employee discount

Flexible schedule

Professional development opportunities

Bonus structure

Job summary

White Birch Armory in Dover, NH is seeking a full-time Retail Sales Supervisor to lead a fast-paced team, blend customer service with staff management, and elevate the in-store experience.

This role typically runs from 10:00 am to 8:00 pm, including weekends. You will oversee sales staff and range safety officers, provide training, schedule, conduct evaluations, handle disciplinary actions when needed, and motivate the team to deliver exceptional service while maintaining safety and compliance.

Qualifications

• Proven leadership in a retail setting.
• Strong customer service orientation with ability to drive sales.
• Ability to manage staff, schedule, and conduct evaluations.

Responsibilities

• Lead a fast-paced retail team and ensure accountability.
• Oversee sales staff and range safety officers; provide training and coaching.
• Schedule staff, onboard new employees, conduct performance evaluations, and address disciplinary actions when needed.

Skills

Leadership

Motivation

Conflict resolution

Customer service

Operational decisions

POS proficiency

MS Office

Education

Bachelor's in Business

Tools

POS system

Microsoft Office

Job description

How would you like a dynamic, fast-paced role where you'll directly impact a driven team's development and enhance the experience at a bustling small business? If that's what you're looking for, then consider joining White Birch Armory as our new full-time Retail Sales Supervisor!

Our Dover, NH team is hiring a motivated leader who can blend customer service, employee management, and hands-on work. We're not looking for a clock watcher; we need someone who can dive in headfirst and ensure accountability for you and your team.

The Benefits You'll Enjoy:

• $20.00 per hour
• Bonus structure
• 100% employer-paid health and dental insurance
• Vision
• PTO
• Professional development opportunities
• Flexible schedule
• Growth opportunities
• Mentor/apprentice program
• A 401(k) with company match
• Generous employee discount
• Free classes
• Company parties
• Employee use of company recreational items

WHAT YOU CAN EXPECT AS OUR RETAIL SALES SUPERVISOR

This position typically works from 10:00 am to 8:00 pm, including weekends.

You'll be at the heart of our retail operations, assisting customers with whatever they need and motivating your team to do the same! While you'll have a hand in the day-to-day responsibilities, your main focus will be on fostering team members' growth and developing their skills. You'll oversee sales staff and range safety officers' activities, identifying areas for improvement and providing effective training to address and fill knowledge gaps. Through one-on-one coaching, training, and mentorship, you'll help team members thrive in their individual roles. You'll also handle leadership functions like scheduling staff, onboarding new employees, conducting performance evaluations, and performing disciplinary actions when appropriate. Your inspirational leadership will support our day-to-day and long-term success!

What We Need From Our Retail Sales Supervisor:

• Talent for motivating staff and ensuring individual accountability
• Ability to thrive in a fast-paced retail environment
• Ability to make sound operational decisions
• Strong conflict resolution and de-escalation skills
• Proficiency with Microsoft programs and retail operational systems, such as a POS

It's not required, but a bachelor's degree in business (or a related field) would help you stand out as an applicant. Preference will be given to candidates with experience in retail sales, customer service, or retail leadership.

IS THIS THE OPPORTUNITY YOU'VE BEEN LOOKING FOR?

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services, including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

Must have the ability to pass a background check.