In‑Room Dining Concierge

Stanly Ranch; Stanly (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Stanly Ranch, Auberge Collection in Napa Valley is seeking an In-Room Dining Server to deliver timely, personalized service in guests’ rooms. You will take orders, input into POS, ensure accurate timing and billing, and present each interaction with warmth.

You should have at least one year of customer service or hospitality experience, be able to work flexible weekends and holidays, obtain state certifications, lift 30 lbs, and help maintain clean in-room amenities and proper food handling.

Qualifications

• Minimum of one year experience in customer service or the food service / hospitality industry.
• Must meet the minimum age requirements for food and alcohol service.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate and alcohol training certifications.
• Ability to lift 30lbs

Responsibilities

• Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
• Deliver requested items in an efficient and timely manner.
• Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
• Prepare the guest check accurately and collect payment or signature, as required
• Operate, maintain, and properly clean all restaurant equipment and fittings
• Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
• Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines
• Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units
• Check quality and expiration of all items; discard and replace according to established procedures.

Skills

Customer service experience

Hospitality experience

Flexible schedule

Food handler cert

Alcohol training cert

Tools

POS system

Job description

Stanly Ranch, Auberge Collection in Napa Valley is seeking an In-Room Dining Server to deliver timely, personalized service in guests’ rooms. You will take orders, input into POS, ensure accurate timing and billing, and present each interaction with warmth.

You should have at least one year of customer service or hospitality experience, be able to work flexible weekends and holidays, obtain state certifications, lift 30 lbs, and help maintain clean in-room amenities and proper food handling.