Ramp Tower Controller - Air Traffic Strategy

United Airlines; Chicago (IL); On-site; USD 67,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Flight privileges

Paid holidays

401(k) and more

Job summary

United Airlines is seeking an Air Traffic Systems Ramp Controller to coordinate ramp control and gate management across airport operations. You will serve as the focal point for safe, efficient ground movement of aircraft within ramp boundaries and collaborate with internal teams to prioritize departures and arrivals.

The role requires understanding of evolving airport layouts, equipment, and procedures, along with strong communication with Stations Operations Center and FAA partners.

Qualifications

• Understanding of the capabilities and limitations of AI tools and how to apply them to research, analysis, content creation, and problem solving.
• Applies critical thinking to validate AI-generated outputs while adhering to company policies on responsible AI use, data privacy, and security.

Responsibilities

• Coordinate and administer ramp control and gate management within airport non-movement areas per shift.
• Monitor inbound and outbound operations; issue push, taxi, safety advisories, and instructions to aircraft.
• Communicate with Stations Operations Center, Network Operations Center, and ATS Desk on flight priority and resource capabilities.
• Maintain liaison with airport authority, FAA, other airlines, deice companies to ensure smooth ramp operations.

Skills

AI tools awareness

Critical thinking

Education

High School Diploma or GED

Aviation-focused degree (preferred)

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Air Traffic Systems Ramp Controller’s primary purpose is to coordinate and administer ramp control and gate management throughout the geographic boundaries of the airport non-movement area on a per shift basis and serves as the focal point for the safe, efficient, and expeditious ground movement of aircraft ingress and egress within the confines of the ramp to achieve operational priorities. Through effective flow of arrivals and departures will improve on-time performance and reduce taxi delays. Proper sequencing of departures ensures high values flights receive necessary priority without impact to airport surface movement. Arrival performance is vastly improved as controllers use all available tools to make prioritized decisions to maximize ramp and gate space.

• Serves as the focal point for the safe, efficient, and expeditious ground movement of aircraft ingress and egress within the confines of the ramp
• Monitor inbound and outbound operations and determine best course of action to manage movement, issuing push, taxi, safety advisories, and
• instructions to aircraft in the non-movement area via FCC licensed frequencies
• Communicates and interacts effectively with local internal departments, specifically the Stations Operations Center, Network Operations Center, and ATS Desk on flight priority and resource capabilities
• Maintains continuous liaison with the local airport authority, local FAA, other airlines, deice companies, and any other entity necessary to ensure the smooth operation of the ramp tower functions
• Work with specialized hardware and software, including video cameras, aircraft monitoring systems, gate management systems, and VHF radio equipment to safely communicate, monitor, and control aircraft movement
• Maintain currency in changes to the airfield layout, construction, and aircraft management policies and procedures associated with the operations of the ramp tower
• Provide ramp control services to other airlines under United control areas

Qualifications

What’s needed to succeed (Minimum Qualifications):

• High School Diploma, GED, or education equivalent
• 2 years' experience in Airline/Airport Operations and/or an aviation-related college degree
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them research, analysis, content creation, and problem solving
• Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security

What will help you propel from the pack (Preferred Qualifications):

• College Degree with aviation focus
• Aviation Management, Air Traffic Control
• Previous Ramp Tower or FAA Air Traffic Control

The base pay range for this role is $66,500.00 to $86,616.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]