Ramp Operations Leader – Airport Services & Training

Envoy Air Inc; Cleveland (OH); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Flight privileges

Training and development

Health benefits

Job summary

Envoy Air in Cleveland is seeking a Station Agent to support ramp operations and customer service within a fast-paced airline environment. You will coordinate operation in assigned areas, load/unload baggage, assist with aircraft movements, and ensure safety and timely service for customers.

The role requires flexible shifts including nights and weekends, strong communication skills, and the ability to lift up to 75 lbs.

Qualifications

• Must have customer service experience and strong communication skills.
• Ability to read, write and speak English fluently.
• Flexible to work rotating shifts including nights and weekends.
• Must be able to lift up to 75 lbs and handle baggage/cargo safely.

Responsibilities

• Coordinate the overall operation within an assigned functional area.
• Ensure adequate operational coverage and manpower utilization.
• Maintain a safe, dependable, and consistent operation.
• Schedule and administer local training including new hire training.
• Load and unload baggage and cargo on and off aircraft.
• Transport items between terminals and aircraft using equipment.
• Marshal aircraft and coordinate with teammates for safe paths.
• Clean and service cabin interiors and perform de-icing if applicable.
• Complete administrative duties as required.

Skills

Customer service

Communication

English language

Team leadership

Stamina

Education

High school diploma/GED

Tools

Airline ticketing knowledge

Ramp operations knowledge

Job description

Envoy Air in Cleveland is seeking a Station Agent to support ramp operations and customer service within a fast-paced airline environment. You will coordinate operation in assigned areas, load/unload baggage, assist with aircraft movements, and ensure safety and timely service for customers.

The role requires flexible shifts including nights and weekends, strong communication skills, and the ability to lift up to 75 lbs.