Ramp Manager (Customer Success/Onboarding Manager)

Interopay Corp.; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Uncapped commission with accelerator

Full medical, dental, vision benefits

6% 401k match

Competitive salary package

Job summary

Interopay Corp. is hiring a Ramp Manager to lead onboarding, training, and deployment of our customers, focusing on AP automation and SaaS adoption.

You will manage a portfolio of SME to enterprise clients, build strong relationships, and partner with Sales, Product, and Support to maximize ROI and customer success.

This role offers uncapped commissions, a competitive salary, and a comprehensive benefits package.

Qualifications

• Bachelor's degree in a related field.
• 5+ years in customer success, account management, or SaaS.
• Strong communication and relationship-building skills.
• Proven ability to manage complex customer relationships.

Responsibilities

• Guide new customers through onboarding and AP Automation adoption.
• Serve as primary contact for a portfolio of enterprise customers.
• Develop relationships within Fortune-50 partners to maximize opportunities.
• Drive spend ramp for new customers to maximize ROI.
• Collaborate with Sales, Product, and Support for a seamless experience.
• Conduct regular business reviews to identify upsell opportunities.
• Monitor usage and metrics; provide optimization guidance.
• Resolve issues with internal teams and ensure timely support.
• Stay aligned with industry trends and customer feedback.

Skills

Communication skills

Relationship management

Analytical thinking

SaaS knowledge

Education

Bachelor's degree

Tools

Salesforce

Pipedrive

Zendesk

Freshdesk

Job description

Ramp Managers are responsible for project managing the onboarding, training, and deployment of our new customers driving Bill Payment spend in rapid fashion

About Interopay Corp.

Interopay offers full services payment services for mid-market companies.

Description

Interopay is hiring for an additional member of our Ramp Team.

We are seeking an experienced and highly motivated Ramp Manager to join our well-established Accounts Payable automation payment company. The Ramp Manager will be responsible for onboarding and managing a portfolio of SME-level customers, driving customer satisfaction, and ensuring customer success through the effective use of our products and services. The ideal candidate will have a strong track record of managing complex customer and partner relationships, a deep understanding of SaaS business models, and a passion for delivering exceptional customer experiences.

Responsibilities

• Guide new customers through the onboarding process and help them understand and adopt AP Automation
• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness.
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

KPI's

• Manage a rolling pipeline of 50 customers to ensure their successful onboarding and 1st year renewal
• Ramp $15m in annualized payments over our software Monthly

Qualifications

• Bachelor's degree
• 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive customer success
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk

We offer competitive salary package, uncapped commission with accelerator, and excellent benefits. Interopay offers full medical, dental, vision benefits along with a 6% 401k match. If you are a results-driven sales professional with a passion for fintech SaaS solutions, we encourage you to apply for this exciting opportunity.