Enterprise Customer Activation Manager | Bill Pay & Procurement

Ramp; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is seeking an Enterprise Customer Success Manager for Bill Pay & Procurement to help upmarket customers implement and adopt our AP Automation and Procurement tools. You’ll guide deployments, configure workflows, and help customers operationalize Ramp’s products to drive efficiency and compliance.

This role shapes the activation motion and accelerates customer impact. With 5+ years in Customer Success or implementations for AP/Procurement, you collaborate with product, engineering, and

Qualifications

• 5+ years of experience in Customer Success or Implementations for AP/Procurement
• Strong project and time management skills, able to manage multiple customers
• Excellent verbal and written communication; explain complex workflows clearly
• Experience partnering with technical teams to gather feedback and troubleshoot
• Demonstrated ability to quickly learn a product and articulate decisions
• Track record of meeting or exceeding performance metrics
• Ability to anticipate customer needs and promote product capabilities
• Thrives in a fast-paced, high-growth environment with evolving processes

Responsibilities

• Lead onboarding of Ramp Bill Pay and Procurement for enterprise customers
• Educate customers on AP workflows, procurement practices, approval logic, vendor management
• Identify blockers and reinforce the value to accelerate adoption
• Serve as product/workflow expert; troubleshoot issues with Product and Engineering

Skills

Customer Success

Implementations

Project management

Time management

Communication skills

Collaboration with technical teams

Fast-paced environment

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact.

What You’ll Do

Deliver High-Quality Implementations

• Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment
• Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration

Drive Customer Adoption & Business Outcomes

• Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions
• Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout

Be a Product & Workflow Expert

• Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
• Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds

Cross-Functional Partnership & Customer Advocacy

• Provide structured feedback and insights to Product to inform roadmap prioritization
• Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach

What You’ll Need

• 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions
• Strong project management and time management skills with the ability to keep multiple customers on track simultaneously
• Excellent verbal and written communication skills, including the ability to explain complex workflows simply
• Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions
• Demonstrated ability to quickly learn a product deeply and articulate the “why” behind product decisions
• Strong record of meeting or exceeding performance metrics in previous roles
• Ability to anticipate customer needs and position product capabilities proactively
• Comfort operating in a fast-paced, high-growth environment with evolving processes

Nice to Haves

• Experience with Accounting Systems (e.g., NetSuite, QuickBooks, Xero, Sage, ERP/AP modules)
• Background in financial services, Fintech, or SaaS implementations
• Experience at a high-growth startup

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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