Ramp Controller: Aviation Ground Ops & Customer Service

Million Air; City of White Plains (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

Million Air in White Plains, NY, is seeking a Ramp Controller to manage all ramp movements, ensuring safety, efficiency, and coordination. You will serve as the communication hub between line service, pilots, operations, and customer service teams.

The role emphasizes high-quality customer service, adherence to FAA regulations, and collaboration with Line Service Supervisors to assign parking and respond to service requests. Flexible hours and outdoor/indoor exposure are possible.

Qualifications

• Customer service experience in the service industry preferred.
• Prior aircraft ground handling experience a plus.
• High School Diploma.
• Ability to work evenings, weekends, and holidays.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Coordinate all ramp activity, including aircraft arrivals, departures, and positioning
• Communicate directly with line service professionals, aircrew, and customer service representatives to ensure timely aircraft marshaling, towing, fueling, and service support
• Monitor ramp traffic and ensure safe ground operations in compliance with FAA regulations and Million Air safety protocols
• Work with Line Service Supervisors to assign parking spots based on aircraft size, tenant preference, and operational needs
• Respond to radio calls and dispatch service requests in real-time to appropriate personnel
• Maintain situational awareness of all ramp operations and anticipate potential conflicts or hazards
• Support line service leadership with coordination of daily shift planning and task delegation
• Perform ramp inspections and report any safety concerns, FOD, or equipment issues
• Assist in emergency response coordination on the ramp as needed
• Deliver exceptional customer service by fostering a safety-first, solutions-oriented environment

Skills

Line service experience

Aircraft knowledge

Verbal communication

Radio operations

Customer service

Calm under pressure

Driving ability

Education

High School Diploma

Tools

Microsoft Office

Radio equipment

Job description

Million Air in White Plains, NY, is seeking a Ramp Controller to manage all ramp movements, ensuring safety, efficiency, and coordination. You will serve as the communication hub between line service, pilots, operations, and customer service teams.

The role emphasizes high-quality customer service, adherence to FAA regulations, and collaboration with Line Service Supervisors to assign parking and respond to service requests. Flexible hours and outdoor/indoor exposure are possible.