Ramp Controller

Million Air; City of White Plains (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

Million Air in White Plains, NY, is seeking a Ramp Controller to manage all ramp movements, ensuring safety, efficiency, and coordination. You will serve as the communication hub between line service, pilots, operations, and customer service teams.

The role emphasizes high-quality customer service, adherence to FAA regulations, and collaboration with Line Service Supervisors to assign parking and respond to service requests. Flexible hours and outdoor/indoor exposure are possible.

Qualifications

• Customer service experience in the service industry preferred.
• Prior aircraft ground handling experience a plus.
• High School Diploma.
• Ability to work evenings, weekends, and holidays.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Coordinate all ramp activity, including aircraft arrivals, departures, and positioning
• Communicate directly with line service professionals, aircrew, and customer service representatives to ensure timely aircraft marshaling, towing, fueling, and service support
• Monitor ramp traffic and ensure safe ground operations in compliance with FAA regulations and Million Air safety protocols
• Work with Line Service Supervisors to assign parking spots based on aircraft size, tenant preference, and operational needs
• Respond to radio calls and dispatch service requests in real-time to appropriate personnel
• Maintain situational awareness of all ramp operations and anticipate potential conflicts or hazards
• Support line service leadership with coordination of daily shift planning and task delegation
• Perform ramp inspections and report any safety concerns, FOD, or equipment issues
• Assist in emergency response coordination on the ramp as needed
• Deliver exceptional customer service by fostering a safety-first, solutions-oriented environment

Skills

Line service experience

Aircraft knowledge

Verbal communication

Radio operations

Customer service

Calm under pressure

Driving ability

Education

High School Diploma

Tools

Microsoft Office

Radio equipment

Job description

Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, along with competitive pay?

Then you will love being a valued part of our award-winning team! The Ramp Controller plays a vital role in our daily operations and will provide an elite level of customer service to crew and passengers on the ground by coordinating with Line Service to position aircraft, assist with service requests and effectively communicate on the radio with all team members and crew.

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry-leading aviation service provider.

Position Summary

The Ramp Controller is a critical part of our line service team, responsible for overseeing and directing all aircraft movements on the ramp to ensure the highest standards of safety, efficiency, and coordination. This role serves as the communication hub between line service professionals, pilots, operations, and customer service teams.

Key Responsibilities

• Coordinate all ramp activity, including aircraft arrivals, departures, and positioning
• Communicate directly with line service professionals, aircrew, and customer service representatives to ensure timely aircraft marshaling, towing, fueling, and service support
• Monitor ramp traffic and ensure safe ground operations in compliance with FAA regulations and Million Air safety protocols
• Work with Line Service Supervisors to assign parking spots based on aircraft size, tenant preference, and operational needs
• Respond to radio calls and dispatch service requests in real-time to appropriate personnel
• Maintain situational awareness of all ramp operations and anticipate potential conflicts or hazards
• Support line service leadership with coordination of daily shift planning and task delegation
• Perform ramp inspections and report any safety concerns, FOD, or equipment issues
• Assist in emergency response coordination on the ramp as needed
• Deliver exceptional customer service by fostering a safety-first, solutions-oriented environment

Qualifications

• Prior experience in line service, airport ground operations, air traffic control, ramp control or as a pilot is preferred
• Strong knowledge of aircraft types and general aviation procedures
• Excellent verbal communication and multitasking skills
• Ability to remain calm and decisive in high-pressure situations
• Familiarity with two-way radio operations and ramp control procedures
• Valid driver's license and ability to pass an airport background check
• Must be able to work flexible hours, including weekends and holidays
• Customer focus-naturally outgoing/extroverted
• Communicate with customers and employees in person, on the phone, and through radio communications
• Must be able to operate a motor vehicle and be insured by our insurance company (Requires clean driving record)
• Strong computer skills including Microsoft office products
• Basic mathematical knowledge

Reporting Relationship

This position reports to the Line Service Manager

This position works inside and outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This is a face-paced position that requires someone who is very organized and proactive.

Physical Demands

1. Must be able to lift 75 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position

This position includes shift work which requires working evenings and weekends, and on scheduled company holidays.

Travel

Some travel is expected for this position

Education, Experience, and Eligibility Qualifications

1. Customer service experience in the service industry preferred
2. Prior aircraft ground handling experience a plus
3. High School Diploma
4. Ability to work evenings, weekends, and holidays
5. Zero tolerance drug free employer includes pre-employment and random screening

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time without notice.